Senior Strategy and Business Operations Manager at Zillow · Surprise

About the team

The Agent Software and Advertising organization at Zillow Group is at the forefront of technology for the real estate industry. We develop cutting-edge software, marketing, and media solutions that power real estate transactions and support professionals including Brokers, Agents, and Photographers across the United States. Our industry marketing products and software tools are designed to enhance efficiency for all users, helping agents and photographers stand out in a competitive market while making the home buying and selling process truly enjoyable for consumers.

Within this dynamic organization, the Business Strategy and Operations team plays a crucial role in driving our success. We’re seeking a talented individual to join our team and drive reporting, analytics, insights, and strategic initiatives for our Media, Marketing, and Listings offerings. As a member of the team, you’ll be at the intersection of technology, data, and real estate—generating the analytical insights that power business decisions and optimize our products and services.

Our team embodies Zillow’s core values and plays a substantial role in the organization’s success. By joining us, you’ll be part of a dynamic group that’s shaping the future of real estate technology and making a significant impact in the market.

About the role

As a Senior Strategy & Business Operations Manager, you will serve as the primary analyst and business intelligence owner for our Listings, Marketing, and Media products—combining deep technical skill with strong business judgment to turn complex data into clear, actionable insight. You will work closely with Strategy, Go-To-Market, Product, Data Science, Finance, and Marketing teams to understand business performance, unpack drivers and optimization levers, and inform the decisions that shape our business. Specifically, you will:

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs
• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

Technically Strong & Self-Sufficient

• Seasoned SQL practitioner, capable of writing complex queries across large-scale datasets to answer novel business questions without depending on others for data access or preparation
• Hands-on experience building polished, production-quality dashboards in Tableau (or a comparable BI tool) trusted by executive and cross-functional audiences
• Comfortable working in cloud data platforms (Databricks or similar) to explore, manipulate, and model large datasets

Analytically Rigorous & Business-Minded

• Proven ability to design and execute structured analyses from scratch—from framing the question through methodology, execution, and storytelling
• Strong business judgment: you don’t just answer the question asked, you surface the insight that matters and connect it to decisions
• Experience building and owning performance metric frameworks, including defining KPIs, building forecasting models, and identifying the drivers behind business outcomes

Clear Communicator & Influencer

• Demonstrated ability to translate complex quantitative findings into concise, compelling narratives for non-technical stakeholders and senior leadership
• Comfortable presenting findings and recommendations in executive forums and driving alignment across cross-functional teams without direct authority

Collaborative & Cross-Functional

• Proven ability to work effectively across diverse teams as a trusted analytical partner
• Able to flex between deep-dive analysis and higher-level strategic advisory depending on what the situation demands

Required Qualifications:

• Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Mathematics, Computer Science, Data Science, or related field)
• 7+ years of experience in business analytics, business intelligence, or similar roles
• SQL proficiency, with demonstrated ability to work with complex, large-scale datasets
• Hands-on experience building and maintaining dashboards in Tableau or a comparable BI tool
• Proficiency working in cloud data platforms (preferably Databricks)
• Strong analytical skills, with a track record of translating data into clear insights and influencing decisions with cross-functional stakeholders

Preferred Qualifications:

• MBA or advanced degree in a quantitative field
• Experience in technology, marketplace, real estate, media, and/or advertising companies
• Experience building metric frameworks, performance forecasting models, and executive-facing business review reporting

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.