Virtual Medical Assistant/Relationship Manager at Yoshie… · Nigeria

WE ARE HIRING!Senior Virtual Medical Assistant & Medical Office Operations Supervisor

Location: Nigeria (100% Remote)

Company: Yoshie Medical Consulting Services LLC

Industry: U.S. Healthcare Administration & Medical Practice Management

Position: Full-Time

Work Schedule: Must be available during assigned U.S. Eastern Time business hours.

About the Company

Yoshie Medical Consulting Services LLC is a U.S.-based healthcare consulting and medical practice management company providing administrative, operational, credentialing, medical billing, and practice support services to healthcare providers across the United States.

We are seeking a highly experienced, professional, organized, and dependable Senior Virtual Medical Assistant & Medical Office Operations Supervisor based in Nigeria.

This is a leadership-oriented position requiring someone who can independently coordinate the daily administrative operations of three separate U.S. medical offices, manage patient communications and appointment scheduling, supervise other virtual staff, and ensure that all assigned responsibilities are completed accurately and on time.

We are not looking for someone who simply answers phone calls. We need a responsible, resourceful individual who can take ownership of office operations, solve problems, supervise staff, and maintain excellent patient service standards.

Key Responsibilities

1. Medical Office Administration & Patient Communication

• Professionally answer incoming patient calls for three medical offices using virtual phone systems.
• Manage multiple phone lines while maintaining the identity, policies, and procedures of each practice.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Coordinate appointments across multiple providers and office calendars.
• Respond promptly and courteously to patient inquiries.
• Handle voicemails, return missed calls, and document all communications.
• Assist new patients with registration, intake paperwork, and appointment preparation.
• Follow up with patients regarding outstanding paperwork, appointment reminders, and administrative requests.
• Ensure that patient concerns requiring clinical attention are promptly directed to the appropriate licensed provider.
• Maintain accurate patient records and protect confidential patient information.

2. Electronic Health Records (EHR) & Practice Management

Candidates must have practical experience working with Electronic Health Record systems and medical practice management software.

Responsibilities include:

• Registering new patients and maintaining patient demographic records.
• Uploading and organizing intake forms, insurance cards, referrals, consent forms, and other patient documents.
• Managing provider schedules and appointment calendars.
• Reviewing administrative documentation for completeness.
• Updating insurance information in patient records.
• Monitoring unsigned, incomplete, or outstanding administrative tasks and notifying the appropriate staff.
• Supporting telehealth appointment coordination.
• Maintaining organized and up-to-date electronic patient files.

Experience with any of the following systems is highly desirable:

• CharmHealth / Charm EHR
• OptiMantra
• AdvancedMD
• Athenahealth
• eClinicalWorks
• SimplePractice
• TherapyNotes
• Zocdoc
• RingCentral
• Availity
• Google Workspace and Microsoft Office

Candidates do not need to know every system listed, but demonstrated experience using at least one U.S. healthcare EHR or practice management system is required.

3. Staff Supervision & Team Coordination

The successful candidate will also supervise other remote administrative staff.

Responsibilities include:

• Monitoring the daily activities and productivity of assigned staff.
• Ensuring that calls, patient scheduling, insurance verification, and administrative assignments are completed.
• Distributing tasks and monitoring deadlines.
• Reviewing staff work for accuracy and completeness.
• Providing guidance and initial training to new administrative assistants.
• Monitoring staff attendance, responsiveness, and assigned working hours.
• Identifying workflow delays and resolving operational issues.
• Escalating unresolved staff or patient-related concerns to management.
• Preparing daily and weekly performance reports.
• Promoting accountability, professionalism, teamwork, and efficient communication.

4. Insurance Verification & Healthcare Administrative Support

Applicants should have an understanding of U.S. healthcare insurance processes, including:

• Verifying patient insurance eligibility and active coverage.
• Understanding copayments, deductibles, referrals, and prior authorizations.
• Identifying insurance information discrepancies.
• Communicating with insurance companies when necessary.
• Supporting medical billing teams with administrative documentation.
• Understanding basic U.S. medical terminology, insurance terminology, and healthcare workflows.
• Following up on outstanding insurance-related administrative requests.

Prior experience supporting mental health, behavioral health, primary care, or outpatient medical practices will be an advantage.

5. Office Reporting & Operational Management

• Maintain accurate daily call logs and appointment reports for all three offices.
• Track missed calls, unresolved patient requests, and outstanding tasks.
• Maintain separate and organized records for each medical office.
• Ensure timely completion of all assigned administrative duties.
• Provide management with a daily summary of office operations.
• Identify recurring problems and recommend practical solutions.
• Coordinate with providers, billing personnel, credentialing teams, and other administrative staff.

Mandatory Electricity, Internet & Equipment Requirements

PLEASE READ CAREFULLY BEFORE APPLYING.

Because this role involves live patient calls and coordination with U.S. medical offices, reliable electricity and internet connectivity are non-negotiable requirements.

Every applicant MUST have:

• Reliable electricity: Consistent power availability throughout assigned working hours.
• Backup power supply: A functional inverter, solar system, generator, or comparable backup capable of keeping essential work equipment operational during power outages.
• Stable high-speed internet: A dependable broadband or fiber connection suitable for continuous VoIP calls, EHR access, and video meetings.
• Backup internet: A second reliable internet source, such as another network provider or mobile hotspot.
• Functional laptop or desktop computer: Suitable for working with multiple web-based applications simultaneously.
• Quality headset with microphone: Preferably noise-canceling for professional patient communications.
• Quiet and private workspace: Free from interruptions, excessive background noise, and unauthorized access to patient information.

Applicants must be able to continue working during routine electricity or internet interruptions without disrupting office operations.

Proof of internet capability, backup power arrangements, and equipment readiness may be requested during recruitment.

Required Qualifications & Experience

• Minimum of 2 years of experience as a Virtual Medical Assistant, Medical Receptionist, Medical Administrative Assistant, Healthcare Team Lead, or similar position.
• Previous experience supporting U.S.-based healthcare practices is strongly preferred.
• Demonstrated ability to manage patient calls and appointment scheduling.
• Practical knowledge of EHR and medical practice management software.
• Previous staff supervisory or team coordination experience.
• Excellent spoken and written English.
• Clear, professional telephone communication and excellent listening skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to work independently with minimal supervision.
• High level of accuracy and attention to detail.
• Strong computer literacy and proficiency with spreadsheets, email, and office software.
• Understanding of HIPAA confidentiality requirements and patient privacy practices.
• Ability to handle confidential information professionally and use only company-approved communication and recordkeeping systems.
• Ability to remain calm, professional, and respectful when dealing with difficult situations.
• Willingness to work during assigned U.S. business hours, including evenings in Nigeria.

Preferred Qualifications

• Prior supervisory experience in a virtual medical office or healthcare call center.
• Experience coordinating multiple healthcare practices.
• Experience in behavioral health or mental health administration.
• Knowledge of insurance eligibility verification and medical billing workflows.
• Familiarity with U.S. medical terminology, appointment types, and patient intake procedures.
• Experience preparing operational reports and evaluating staff performance.
• Background in healthcare administration, business administration, nursing, or a related field.

Who We Are Looking For

Our ideal candidate is someone who:

• Takes initiative without constantly waiting for instructions.
• Can confidently manage three separate medical offices.
• Understands the importance of professionalism when speaking with U.S. patients.
• Can identify problems early and communicate solutions.
• Is comfortable supervising and holding other staff accountable.
• Is organized, dependable, punctual, and detail-oriented.
• Can handle a busy schedule without becoming overwhelmed.
• Understands that patient confidentiality is extremely important.
• Communicates clearly with management and team members.
• Takes responsibility for assigned tasks and follows through until completion.

This position requires maturity, accountability, excellent judgment, and proven administrative ability.

Recruitment & Selection Process

Shortlisted applicants may be required to complete:

• A professional telephone communication assessment.
• A practical patient scheduling and multitasking exercise.
• An EHR or medical administration knowledge assessment.
• A staff supervision and problem-solving scenario.
• An internet connectivity and remote-work equipment assessment.
• A virtual interview with management.

Compensation & Opportunities

Compensation will be discussed during the interview process and will reflect the applicant's experience, demonstrated skills, supervisory capabilities, and the responsibilities of the position.

The successful applicant will have the opportunity to work with a growing U.S. healthcare consulting company, gain experience across multiple medical practices, and contribute to the development and supervision of a remote healthcare administration team.

How to Apply

Interested and qualified candidates should submit the following:

• An updated CV or résumé highlighting relevant healthcare administrative experience.
• A brief cover letter describing previous experience supporting U.S. medical offices.
• Names of EHR or practice management systems they have used.
• Details of previous supervisory or team leadership experience.
• Confirmation of reliable electricity, backup power, primary internet, and backup internet availability.
• A 60–90-second voice introduction demonstrating professional spoken English.
• Expected monthly salary in Nigerian naira (₦250000).
• Availability to work during U.S. Eastern Time business hours.

Send applications to: yoshiemedicalconsulting@gmail.com

Email Subject: Application – Senior Virtual Medical Assistant (Nigeria)

Important: Applications that do not demonstrate relevant medical office experience, the ability to supervise staff, and reliable electricity and internet arrangements may not be considered.

Yoshie Medical Consulting Services LLC

Supporting healthcare professionals through efficient, reliable, and professional practice management services.

Pay: From ₦200,000.00 per month

Work Location: Remote