Operations Manager — Cloud Kitchen & Meal… at Yes Healthy… · Dubai

Yes. For Yes Healthy, I would position this as a hands-on Operations Manager — Cloud Kitchen & Meal Subscription role, not just a Kitchen Manager. Current Dubai listings for comparable roles emphasize end-to-end kitchen operations, SOPs, food safety, inventory/wastage, P&L, aggregators, dispatch, customer experience, MIS and KPI ownership.

Operations Manager – Cloud Kitchen & Meal Subscriptions

Company: Yes HealthyLocation: Business bay Dubai, UAE Employment Type: Full-timeWork Location: On-siteIndustry: Healthy Food / Meal Subscriptions / Cloud KitchenDepartment: Operations

About Yes Healthy

Yes Healthy is a growing healthy meal subscription and food delivery brand focused on freshly prepared, portion-controlled meals designed around customers’ nutrition and lifestyle goals.

We are looking for an experienced Operations Manager to take ownership of our day-to-day operations and build a highly organized, efficient and scalable operating system across our kitchen, meal production, packing, delivery coordination and customer service.

This is a hands-on management position. The ideal candidate should be comfortable working directly with kitchen teams, solving operational problems, managing people, controlling costs and making sure customers receive the correct meals on time.

The Role

The Operations Manager will be responsible for managing the complete operational cycle:

Customer Order → Production Planning → Procurement → Kitchen → Quality Control → Packing → Dispatch → Delivery → Customer Support

The person in this role will be expected to identify operational problems, take immediate corrective action and build systems to prevent the same problems from happening again.

Key Responsibilities

1. Daily Operations

• Manage the complete daily operation of the cloud kitchen.
• Ensure all meal production is completed according to daily orders.
• Plan production based on active subscriptions and individual customer requirements.
• Coordinate kitchen, packing, delivery and customer service teams.
• Ensure operations run according to established SOPs.
• Monitor daily operational performance and resolve bottlenecks.

2. Kitchen & Production Management

• Supervise daily food production and preparation.
• Ensure recipes, portion sizes and meal specifications are followed.
• Monitor production quantities against customer orders.
• Ensure meals are prepared and packed within required timelines.
• Maintain consistency in food quality, portioning and presentation.
• Identify production inefficiencies and implement improvements.

3. Customer-Specific Meal Management

• Ensure customers receive the correct meal, size and plan.
• Manage special requests, dietary requirements and allergies.
• Establish strict verification procedures before meals leave the kitchen.
• Investigate incorrect, missing or delayed meals.
• Implement corrective actions to prevent recurring mistakes.

4. Inventory & Procurement

• Monitor daily inventory levels.
• Maintain minimum stock levels for key ingredients and packaging.
• Coordinate purchasing and supplier requirements.
• Track receiving, usage and wastage.
• Identify stock shortages before they affect production.
• Maintain accurate inventory records.
• Work to reduce unnecessary purchasing and food wastage.

5. Cost & Financial Control

• Monitor food cost, labour cost, delivery expenses and operational expenses.
• Track daily wastage and identify the reasons behind it.
• Monitor cost per meal and operational efficiency.
• Assist management with budgeting and forecasting.
• Identify opportunities to reduce unnecessary expenses without compromising quality.
• Prepare operational cost reports and highlight major variances.

Current Dubai operations roles similarly place significant emphasis on P&L, wastage, utilities, resource deployment, inventory optimization and profitability.

6. Delivery & Dispatch

• Coordinate daily meal dispatch and delivery schedules.
• Ensure meals are dispatched according to customer delivery windows.
• Coordinate with delivery drivers and third-party delivery partners.
• Monitor delayed, failed or incorrect deliveries.
• Resolve delivery-related operational issues quickly.
• Maintain accurate delivery records.

7. Customer Service & Problem Solving

• Oversee operational customer complaints.
• Coordinate with the customer service team to resolve issues.
• Investigate the root cause of complaints rather than only providing temporary solutions.
• Ensure appropriate corrective action is taken.
• Track recurring complaints and operational failures.
• Maintain a high level of customer satisfaction and retention.

8. Food Safety & Hygiene

• Ensure strict compliance with UAE food safety requirements.
• Maintain kitchen hygiene and sanitation standards.
• Ensure correct food storage and temperature-control procedures.
• Monitor food handling, preparation and packing procedures.
• Conduct regular operational and hygiene checks.
• Ensure required food safety documentation and procedures are maintained.

Food safety, HACCP, audits and corrective actions are standard responsibilities in comparable Dubai cloud-kitchen operations roles.

9. SOPs & Systems

• Develop, implement and continuously improve operational SOPs.
• Create systems for production, packing, inventory, delivery and customer service.
• Ensure staff actually follow SOPs rather than simply having them documented.
• Identify gaps in existing processes.
• Train employees on operational procedures.
• Build systems that allow the business to scale without depending on one individual.

10. Team Management

• Supervise kitchen and operations staff.
• Allocate responsibilities and daily tasks.
• Monitor attendance, productivity and discipline.
• Train new employees.
• Conduct regular performance reviews.
• Set clear responsibilities and KPIs for each team member.
• Build an accountable and performance-driven team.

11. Reporting & KPIs

Prepare and maintain daily, weekly and monthly operational reports covering:

• Daily sales
• Number of orders
• Active subscriptions
• New subscriptions
• Renewals
• Cancellations
• Production quantity
• Order accuracy
• On-time delivery
• Food cost
• Wastage
• Inventory variance
• Delivery cost
• Customer complaints
• Customer retention
• Operational expenses
• Profitability

The role should use operational data to identify problems and recommend improvements, consistent with current Dubai operations-manager roles that emphasize MIS and KPI-based decision-making.

Key Performance Indicators (KPIs)

The successful candidate will be measured on:

• Order accuracy
• On-time delivery rate
• Production accuracy
• Portion accuracy
• Food cost %
• Wastage %
• Inventory variance
• Customer complaint rate
• Customer satisfaction & retention
• Operational profitability
• Staff productivity
• SOP compliance

Requirements

• 3–5+ years of relevant experience in F&B operations, cloud kitchens, meal-prep businesses, central kitchens or food delivery operations.
• Previous experience managing a cloud kitchen or meal-preparation operation is strongly preferred.
• Strong understanding of kitchen production and operational workflows.
• Experience managing kitchen and operations teams.
• Strong inventory and wastage-control knowledge.
• Understanding of food cost and basic P&L.
• Experience with delivery platforms and aggregators such as Talabat, Careem, Keeta, Noon or Deliveroo is an advantage.
• Good knowledge of UAE food safety and hygiene requirements.
• Strong Excel/Google Sheets and reporting skills.
• Excellent problem-solving and decision-making ability.
• Strong communication and leadership skills.
• Ability to work under pressure in a fast-paced environment.
• Highly organized, detail-oriented and accountable.
• Willingness to work hands-on on-site, not only from an office.

Preferred Skills

• Cloud kitchen operations
• Meal subscription operations
• Central kitchen management
• Production planning
• Inventory management
• Food costing
• Wastage control
• Delivery operations
• POS/ordering systems
• Aggregator platforms
• SOP development
• HACCP/food safety
• Excel/Google Sheets
• KPI/MIS reporting
• Team management

What We Are Looking For

We are not looking for someone who only supervises staff.

We need someone who can take ownership of the operation, identify what is going wrong, fix it and build a system so the problem does not happen again.

You should be able to walk into the kitchen in the morning, understand what needs to happen that day, organize the team, monitor production, solve customer/delivery issues, control wastage and costs, and provide management with a clear picture of the business at the end of the day.

Ideal Candidate

The ideal candidate is:

• Hands-on
• Highly organized
• Commercially aware
• Strong with numbers
• Good at managing people
• Fast at solving problems
• Comfortable with responsibility
• Process-oriented
• Detail-oriented
• Comfortable working in a startup/growth environment

Salary & Benefits

Salary: AED [XX,XXX – XX,XXX] per month, depending on experience and qualifications.

Additional benefits according to UAE employment regulations and company policy.

Application Questions

Please answer the following when applying:

• How many years of cloud kitchen/F&B operations experience do you have?
• Have you managed a cloud kitchen or central kitchen before?
• How many staff have you directly managed?
• Have you managed food inventory and wastage control?
• Do you have experience with Talabat, Careem, Keeta, Noon or Deliveroo?
• Do you have experience preparing daily/weekly operational reports?
• Do you have experience with food costing and P&L?
• What is your current salary?
• What is your expected salary?
• What is your notice period?
• Are you currently based in Dubai?
• Are you available to work on-site?

Important

This is a high-responsibility operational role. The selected candidate will be expected to take ownership of the operation and work closely with the founders/management team to improve efficiency, customer experience and profitability.

Apply through Indeed with your updated CV.

I would use “Operations Manager – Cloud Kitchen & Meal Subscriptions” as the Indeed title. It is more specific and commercially attractive than simply “Operations Manager,” while still matching the terminology candidates are currently searching for in Dubai.

Pay: AED2,500.00 - AED3,500.00 per month

Work Location: In person