Client Services Representative at Yale Appliance in Norton, MA

Summary: Yale Appliance is seeking a Client Services Representative to join their Client Services department. The role involves assisting sales, managing customer inquiries, and ensuring smooth order delivery.

Responsibilities:
- Assists sales to ensure smooth delivery
- Fields operational questions from customers and the sales team to work through processes and procedures of the sale
- Keeps customer informed of their products availability for delivery
- Process exchanges requested by management
- Verifies all order information with customers such as color, size, energy, door swing etc
- Takes inbound and outbound calls from customers about their sales orders prior to delivery
- Responds to Inbound & outbound emails responding to account inquiries
- Work with other departments to make sure all modifications are done prior to delivery

Required Qualifications:
- 1-3 years of call center experience or equivalent education
- Must have strong customer relations, communication skills Verbal & Written
- Must have strong interpersonal and communication skills
- Strong listening, analytic and reasoning skills
- Must be proficient in Microsoft office and outlook
- Saturday schedule may be required
- Must consent to a criminal background screening

Required Skills: Microsoft Office, Microsoft Outlook, Communication Skills - Verbal, Communication Skills - Written

Benefits: Hybrid schedule with mandatory in person days (3 days per week) and remote days (2 days per week) after training period has been completed, Training Schedule: Monday through Friday 8am-4:30pm, Regular Schedule: Monday-Friday: 8:30am-5pm with rotating Saturday, Saturday schedule may be required