XPT Software Australia→
Senior Contact Center Support Engineer at XPT Software… · Sydney
ExperiencedOn-siteContractSydney, New South Wales, AU
Skills
genesys engagegenesys voice platform (gvp)composerpulsewdecticontact center technologiessip/voip fundamentalsoutbound contact center (ocs)salesforce/crm integrationsrest apissplunkgrafanadynatraceappdynamicsawsazureverintwfm integrationpowershellpythonshell scripting
Job Description
Senior Contact Center Support Engineer (L2)
Genesys Engage Framework
Configuration Server, Message Server, Stat Server
SIP Server, T-Server, URS
Genesys Voice Platform (GVP)
Composer, Pulse, WDE
CTI and Contact Center Technologies
SIP/VoIP Fundamentals
Nice to Have Skills:
Outbound Contact Center (OCS)
Salesforce/CRM Integrations
REST APIs
Splunk, Grafana, Dynatrace/AppDynamics
AWS/Azure Cloud Knowledge
Verint/WFM Integration
Scripting (PowerShell, Python, Shell)