EVS Call Center Dispatcher - 2nd Shift at Xanitos in Southaven, MS

Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCHAPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced cost.

Xanitos is hiring Full- Time Environmental Services Call Center Dispatcher for 2nd Shift at Baptist Memorial Hospital-DeSoto in Southaven, MS.

• Hourly Pay Rate: $19.00
• Shift Schedule:
  • 2nd Shift: 2:30 p.m. - 11:00 p.m. (Includes rotating weekends)
• Includes working rotating weekends & occasional holidays

Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.

Essential Duties and Responsibilities:

• Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks
• Monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
• Demonstrates and promotes Xanitos culture, values, and management philosophy in conjunction with the facility.
• Proactive in the achievement of the departmental goals and objectives.
• Exhibits excellent telephone etiquette and listening skills.
• Maintains a safe, healthy, orderly and pleasant work environment for staff.
• Understands and applies knowledge of housekeeping concepts and infection control practices.
• Understands and is able to determine, explain and develop dispatcher logic and housekeepers’ activities.
• Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
• Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.
• Functions as a liaison between Environmental Services and other departments.
• Develops and promotes positive effective customer service relations with departmental staff, and all hospital employees; ensures accurate and timely dispatch of discharge bed requests; ensures maximum staff productivity.
• Resolves problems related to or associated with patient through-put; recommends and participates in the solution of on-going problems or trends.
• Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy.
• Performs other related duties as required to support patient care, environmental safety, and hospital operations

Job Qualifications:

• Experience in the janitorial industry a plus
• Medical cleaning a plus
• Post-Offer Medical, Background Screening and Drug Test required
• High school diploma or general education degree (GED); or equivalent required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Ability to work in a standing position for long periods of time. Requires frequent lifting, carrying, pushing, pulling of up to 50 lbs.

Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. Possible exposure to chemicals requiring special clothing or safety equipment

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually quiet.

Benefits

Xanitos understands the importance of you, and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include:

• Medical
• Dental
• Vision
• Life, accident, and disability insurance
• 401K Retirement Plans
• Employee assistance program (EAP)
• Employee wellness program
• Shoes for crew reimbursement
• Paid Time off including vacation, sick, holidays, bereavement, and jury duty.
• Employee discounts to theme parks, theaters, sporting event, movies, and more.

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