Customer Service & Social Media Executive at WVA Whisky… · Littleham…

WVA Whisky Auctions | Full-Time

About Us

WVA Whisky Auctions is an established, family-run online whisky auction house, connecting whisky enthusiasts, collectors and sellers from around the world.

Operating since 2016, we've built a reputation for friendly, personal service and a passion for exceptional whisky. As our business continues to grow, we're looking for an enthusiastic and creative individual to join our team.

The Role

We're looking for a friendly, organised and creative individual to take ownership of our day-to-day customer service while helping develop our social media presence.

This is a varied, hands-on role combining customer communication, content creation and general support for our online auctions.

You'll be joining a small, friendly team where your ideas are welcomed and you'll have the opportunity to make a real impact.

Key Responsibilities

Customer Service

• Respond to customer enquiries via email and telephone in a friendly, professional and timely manner.
• Assist buyers and sellers with auction enquiries, payments, deliveries and collections.
• Resolve customer queries and issues efficiently.
• Help maintain excellent customer relationships and a high standard of service.
• Assist with general auction administration and day-to-day operations.

Social Media & Content Creation

• Create engaging content for Instagram, Facebook and other social media platforms.
• Photograph and film whisky bottles, auction highlights and behind-the-scenes content.
• Produce short-form videos, Instagram Reels, Stories and social media posts.
• Write engaging captions and promotional content for upcoming auctions.
• Help plan and maintain a regular social media content schedule.
• Support email marketing campaigns, newsletters and other promotional activities.
• Bring fresh ideas to help grow our audience and strengthen the WVA brand.

About You

We're looking for someone who is:

• Friendly, confident and comfortable communicating with customers.
• An excellent written and verbal communicator.
• Creative, with a good eye for photography, video and visual presentation.
• Familiar with Instagram, Facebook and content creation tools such as Canva or CapCut.
• Organised, reliable and able to manage several tasks at once.
• Comfortable using computers and learning new software.
• Proactive, enthusiastic and happy working as part of a small team.

Previous experience in customer service or social media would be advantageous, but we're equally interested in someone with the right attitude, creativity and willingness to learn.

An interest in whisky would be a bonus, but is certainly not essential.

What We Offer

• A varied and interesting role within a growing specialist business.
• A friendly, supportive and close-knit working environment.
• The opportunity to develop your creative and marketing skills.
• Exposure to rare, collectible and exceptional whiskies from around the world.
• The chance to contribute ideas and help shape the future of our brand.

Please apply with your CV and a short introduction telling us a little about yourself.

If you have any examples of social media content, photography, videos or accounts you've helped manage, we'd love to see them.

We look forward to hearing from you!

Pay: £25,420.00-£27,500.00 per year

Benefits:

• Casual dress
• Free parking

Work Location: In person