UK Pension Administrator at WTW in Philippines, Philippines

A fantastic opportunity for an entry level candidate to join WTW, as a Pension Administrator, taking their first step in building a career within the Pensions Industry. This is a challenging and rewarding role which will develop your mathematical and customer service skills whilst working collaboratively within a team to service members and our impressive portfolio of clients. Day to day responsibilities include the administration of occupational pension schemes and insurance policies such as processing new joiners, leavers, retirees as well as calculating pension benefits. Full training is provided including new starter induction and further training thereafter. This is followed by a six-month learning development programme which is designed to train colleagues on pensions legislation and enhance our customer service skills.

The Role

The Pension Administrator supports the delivery of member services, as part of a client administration team, in relation to occupational pension schemes. They are expected to progress from basic understanding to more complex work within the first 6-24 months of their employment.

A Pension Administrator at WTW:

• Develops a strong understanding of UK pension terminology, UK pension scheme rules, and the core principles of UK pension legislation
• Accurately handles basic member request such as data updates and straightforward calculations. This also includes answering queries via letter and email.
• Communication is primarily within the team and with UK counter parts as required, with an emphasis on ensuring accurate understanding of instruction with colleagues.
• Resolves member queries by providing excellent member and client care in an empathic and supportive manner
• Meet or exceed performance metrics or targets that are set within the team and all other targets agreed with our client and UK counterparts
• Timely and accurate timesheet submissions
• Support colleagues for holiday cover and workload peaks
• Adhere to WTW hybrid work model, in-office compliance of 20%.
• Take initiative to proactively share knowledge and/or experience with team members
• Comply with ISO 9001, ISO 27001 and Professional Excellence standards
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand
• Know and live the Willis Towers Watson values

Qualifications

The Requirement

• Bachelor’s degree in Business, Finance, or with up to 2 years of relevant professional experience in administration, customer service, or BPO operations supporting financial services, insurance, or retirement benefits is an advantage and pass given assessments

  • Higher level-consideration:
    • Proven ability to manage more complex tasks with minimal supervision, mentor peers, or contribute to process improvements
    • 2+ years of relevant professional experience

• Interpersonal skills to include excellent written and verbal communication

• Proficiency in Microsoft Office tools including Outlook, Excel and Word

• Strong analytical and problem-solving skills

• Eagerness and commitment to learn and build pension administration expertise

• Able to work well under pressure and meet targets

• Ability to organize and prioritize with strong attention to details

• Professional and responsible approach to work, clients and associates

• Ability to complete multiple task within established deadlines

WTW is an equal opportunity employer.