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Senior Account Manager [ Mat Cover 9… at WPP Production · Watford
Skills
Job Description
About WPP Production
We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
A Hybrid working model
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
What does a Senior Account Manager do at WPP Production?
As part of the Client Services Department, you play a central role in the business and are pivotal to the smooth running of your account. You will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget. You will be client focused and require good communication, organisation and time management skills to manage both your clients and internal departments, while always focusing on quality, process and profitability.
What does a Senior Account Manager do at WPP Production, on the TJX account?
You will be working within the client’s Activation Account team, implanted onsite working on behalf of the client. You will attend TJX office in Watford two/three times a week and occasionally work from the WPP Production office in London. You will deliver projects, working with TJX’s onsite in-house creative team. You will be responsible for managing projects from briefing to final delivery, ensuring that TJX stakeholders, clients and agencies, adhere to set timings to ensure a timely delivery of all projects. You will be working on a range of Digital Media projects, such as Web, Email and Paid Media
Client management responsibilities:
Immerse yourself in the client’s brand and offering
Prepare client proposals
Present and deliver creative work appropriately – take ownership of your work and ensure best in class delivery of work to a high standard
Provide weekly status reports, accompanied by a meeting or call as per client needs
Provide agendas and detailed contact reports following all client meetings
Set and manage client expectations deliverables and timeframes
Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
Identify areas for improvement of existing workflow and processes which could benefit WPP Production and/or the client
Build strong day to day relationships with all clients and agency stakeholders – communication is key
Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
Project Management responsibilities:
Co-ordinate between all relevant parties, this might be internally within the client TJX, internally within WPP Production or with other agencies and 3rdparty partners of TJX.
Consistently deliver against all contractual obligations include SLAs and KPIs
Manage client projects from brief to delivery ensuring final materials are on time and of the highest quality
Follow agreed workflows and utilise relevant project management tools that the client uses – Workfront and Trello.
Ensure clear division of responsibility for appropriate files at each stage of the project
Where project managers/producers are involved, take responsibility for ongoing communication, tracking
project progress and status vs. schedules, timings, delays etc.
Manage, monitor and update all timelines and set realistic expectations with stakeholders
Monitor internal workflows, identify areas for improvement and make recommendations
Ensure Schedules, technical specs and copy dates are obtained and correct, report any delays to AD and/or TJX BAM
Check all materials (PDFs, emails etc.) and ensure quality control procedures have been followed before sending to clients
Keep AD and/or TJX BAM updated on status of projects
Collate any information needed for input to client reports and presentations
Help organise, attend (if required) and minute meetings
Manage your workload effectively and highlight to your line manager if support is required to ensure successful
completion of a project
Manage other team members and become a mentor
Provide administrative support team as required
Reporting lines and key stakeholders
This role reports to the Account Director, but you will have a dotted reporting line into a client lead (Brand Activation Manager.
You will work closely with Creative, Digital and Production teams.
Requirements
Strong time management and prioritisation skills within a fast-paced environment
Great attention to detail
Can do attitude and an ability to work under pressure
Strong interpersonal and proactive communication skills
Fluent oral and written English, other languages desirable
Highly organised, detail oriented and client focused
Team Player
Quick learner when it comes to different softwares
Strong IT literacy, including Word, Excel, PowerPoint/Key
Strong numeracy skills
Basic understanding of Digital Media such as Web, Email and Paid Media is desirable
Experience in managing and servicing multi market accounts in the retail space
Experience working in Creative, Branding, Social, Digital or Print production
Experience with creative adaptation briefs
Why work here: At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
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