Service Line Lead - Chemicals %26 Fuels at Worley · London

About us

Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.

Job Description: Service Line Lead – Chemicals & Fuels

Position Overview

The Service Line Lead is accountable for the leadership, delivery performance, governance, and capability development of the service line within Worley Consulting. This role drives customer value, commercial results, technical excellence, and people development, aligned to Worley’s purpose of delivering a more sustainable world.

The role is pivotal in translating and executing the hub strategy into the respective service line, enabling profitable growth, distinctive customer outcomes, and a strong and inclusive Consulting culture. The Service Line Lead contributes to strategy development and leads to execution of agreed priorities within the strategic direction established by the broader business.

Role Boundary and Key Interfaces

The Service Line Lead operates within the strategic and operational direction established by regional and hub leadership. The role works closely with Consulting Partners to accomplish its accountabilities within the service line and contributes to commercial outcomes without holding broader business unit P&L.

Key Responsibilities

Service Line Leadership & Commercial Contribution

• Leads and operates the service line in line with Worley Consulting’s agreed global, regional and hub strategy and ambition

• Contributes market insight, technical expertise and capability perspectives to strategy development, and leads execution of agreed service line priorities

• Supports achievement of growth and profitability objectives through workforce planning, effective utilization, quality delivery and disciplined execution

• Develops and delivers service line plans for market relevance, offer development and performance improvement in collaboration with Consulting Partners

• Leads service line workforce planning to ensure the right capacity and appropriate skills for effective deployment, aligned with the broader resourcing strategy

• Identifies and supports priority opportunities, collaborating with Consulting Partners on strategic pursuits

Delivery Excellence

• Drives adoption of service line methodologies, tools, standards, intellectual property and communities of practice

• Promotes technical excellence, quality outcomes and risk awareness across all service line engagements

• Supports strategic customer relationships, priority pursuits, proposals and negotiations in collaboration with Consulting Partners

• Maintains a partly chargeable contribution by delivering key projects, while ensuring service line leadership accountabilities are sustained

• Overseas consistent delivery of high-quality customer outcomes through application of established governance and assurance requirements

• Delivers projects and promotes disciplined project execution in collaboration with Consulting Partners, including providing appropriate technical oversight and early identification and escalation of delivery risks

• Embeds customer feedback loops, project reviews and lessons learned to drive continuous improvement across the service line

Leadership, Culture & People Development

• Provides visible, inclusive and values-led leadership aligned to Worley Consulting Ways of Working

• Builds, leads and retains high-performing, diverse Consulting teams with clear accountabilities and development pathways

• Sets clear service line performance expectations, goals and development priorities, and actively manages delivery against them

• Builds future service line capability through workforce planning, learning pathways, coaching, mentoring and succession development

• Identifies and develops future technical, consulting and people leaders within the practice

• Champions diversity, equity and inclusion, strong professional networks and collaboration across the service line, hub, region and broader Consulting and Worley businesses

• Drives innovation, knowledge sharing and continuous capability advancement in collaboration with Technical Partners and other service line leaders

• Ensures the service line maintains market relevance and differentiation through development of contemporary, scalable and high-quality capabilities

Governance, Safety & Compliance

· Leads by example in health, safety and wellbeing, reinforcing compliance with Worley HSE systems

· Ensures adherence to relevant policies, including ethics, anti-bribery, diversity and inclusion, and Consulting governance standards

· Promotes compliance with established governance, quality, assurance and risk management requirements across service line delivery

· Identifies and escalates material service line risks through the appropriate operational and governance channels

Key Performance Indicators (KPIs)

All KPIs will be considered against specific service line dynamics and linked to the Worley Consulting KPI Framework and may include:

• Service line performance against agreed plans

• Quality of delivery, including “As Sold” versus “As Delivered” performance

• Contribution to priority pursuits, pipeline conversion and repeat work

• Customer satisfaction and retention rates

• Capability health, workforce readiness, utilization and effective deployment

• Engagement, retention, diversity and succession outcomes within the service line

• Technical excellence, innovation, knowledge sharing and capability maturity

• Safety, quality and compliance performance

Qualifications & Experience

• Advanced degree or professional qualification in a relevant discipline (e.g., engineering, business, management, or related field)

• Demonstrated leadership experience in consulting, engineering or professional services

• Demonstrated success leading a service line, practice area or comparable capability

• Proven experience, building capability, leading people and enabling high-quality, profitable delivery

• Experience contributing to business development, customer engagement and priority pursuits as a service line or domain leader

Skills & Attributes

• Leadership: Strong people leadership, coaching and culture-building capability

• Delivery: Prior experience in successful delivery of consulting projects. Commitment to delivery excellence and continuous improvement.

• Commercial Savvy: A results-oriented mindset with strong commercial awareness

• Relationship Management: Strong customer engagement, influencing and collaboration skills

• Technical Acumen: Deep domain expertise and professional credibility within the service line. Commitment to technical excellence, quality, innovation and knowledge sharing.

• Communication: Clear and compelling written and verbal communication

Moving forward together

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.

And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.