MSDB - Business Support Assistant G2 (Protocol… at World Food… · Rome

DEADLINE FOR APPLICATIONS 25 October 2026-23:59-GMT+01:00 Central European Time (Rome)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

We are seeking to fill the position of Business Support Assistant G2 (Protocol Services), within the Protocol and Privileges unit (MSDB), Shared Services and Business Development branch, Management Services Division, at WFP Headquarters in Rome, Italy.

Eligibility is limited to General Service staff at HQ and Brindisi, and TAUs on the roster.

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. The Management Services Division’s global service portfolio for WFP operations includes travel and protocol services for WFP employees, delivering and maintaining the most fit-for-purpose facilities, managing our pool of assets and providing infrastructure and emergency response capacity through sophisticated engineering services, light fleet management and humanitarian accommodation - with admin field support available in all these areas. All this is delivered in line with WFP's corporate commitment to cost excellence and sustainability, measuring and reducing our environmental impact in all that we do.

THE ROLE

The Business Support Assistant position is part of the Protocol and Privileges unit. This position will report directly to the Head of Protocol & Privileges unit and will be expected to deliver a range of routine business support tasks to ensure that HQ staff are effectively supported, including MOFA ID, Privileges, Visas, Vehicles Tax exemption and other services to staff.

KEY RESPONSIBILITIES: (not all-inclusive, nor exhaustive):

• Collect, sort and disseminate correspondence, reports and other materials, to meet the required demands of staff to time standards.
• Respond to simple routine queries with readily available support by senior staff, and escalate where appropriate, in order to provide a timely and accurate response to enquiries.
• Support the maintenance of office files, documents and records in accordance with established systems and processes, so that information is current and readily available for staff.
• Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available.
• Assist in creating simple images or information using standardised templates, such as graphs or tables to support the drafting of reports for staff.

OTHER POST REQUIREMENTS:

• Assist with ID card applications and prepare basic documentation for various administrative requests.
• Monitor incoming staff requests, route them to the appropriate units, and flag urgent cases for escalation.
• Support in maintaining request lists and follow-ups, including Fuel Lists and Road Tax Exemption Lists, ensuring accuracy and timely submission.

Essential requirements:

• Fluent in written and spoken Italian.
• Ability to communicate clearly and professionally, understand customer needs and requests, provide accurate information, and maintain effective information sharing with colleagues and clients.
• Experience in customer service.
• Ability to explain administrative procedures clearly to clients.
• Knowledge of case management, ticketing or workflow systems.

QUALIFICATIONS AND EXPERIENCE

Education: Completion of secondary school education.

Experience: Two or more years of experience in the relevant area.

Knowledge and Skills:

• Ability to use standard office equipment such as photocopiers and scanners.
• Ability to follow standard business support processes and procedures.
• Knowledge of standard office software packages, e.g. Microsoft word.
• Ability to provide information using courtesy and tact.
• Good attention to details.

Language: Fluency (level C) in English language and Italian.

SELECTION PROCESS

Only applications received in English will be considered.

Our selection process follows a structured approach and includes the following steps:

• Application to vacancy announcement.
• The essential requirements will be assessed through a technical assessment, a competency-based interview and language assessments.
• At a later stage, candidates will be required to submit conflict‑of‑interest; personal disclosure forms, academic certificates, professional references, as part of the mandatory background checks.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at http://global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.