Software Engineer, Operations at Workable in Boston, MA

For over 31,000 growing businesses and HR teams seeking a comprehensive, all-in-one HR suite, Workable emerges as the premier solution. We uniquely combine the world’s most widely adopted Applicant Tracking System (Workable Recruiting) with a full-spectrum employee management system (Workable HR). At Workable, we empower companies to focus on what truly matters: hiring the right people and fostering their growth.

While we take HR seriously, we maintain a lighthearted and collaborative culture. At Workable, you’ll find smart people who have fun, learn, innovate, and help others do the same. We respect everyone, we hire the best, and make sure every experience is special.

Workable is seeking a motivated and detail-oriented Software Engineer, Operations to join our growing Professional Services team in Boston. This is an ideal role for someone in their engineering career who enjoys solving real-world problems, working directly with customers, and building custom solutions that deliver immediate business value.

You will work closely with experienced engineers and stakeholders across Workable to deliver technical solutions—including data migrations, custom reports, account automations, and integrations—that help our customers get the most out of our platform.

Responsibilities

Technical Solution Implementation

• Deliver technical solutions of varying size and scope, ensuring they align with client expectations and project timelines.
• Custom Integrations: Determine feasibility, gather requirements, develop, test, and deploy integrations tailored to client needs.
• Data Migrations: Execute the secure and accurate transfer of legacy data into the platform.
• Custom Reporting: Develop SQL-based queries and provide clear data visualizations.
• Internal Tooling: Lead the implementation of internal tools, including requirement gathering, technical design documentation, and ongoing maintenance.
• Account Configuration: Execute complex, customized feature sets within customer accounts to meet specific business logic requirements.

Implementation Management & Collaboration

• Work in lockstep with Implementation Managers to ensure a seamless transition from sales to a fully onboarded state.
• Project Alignment: Partner with IMs to define technical milestones within the broader project plan, providing accurate ETAs for deliverables.
• Strategic Scoping: Assist IMs in identifying potential technical "blockers" early in the implementation lifecycle and proposing creative workarounds.
• Client Communication: Support IMs during technical deep-dives with clients, translating complex technical processes into business-value outcomes.
• Handover Excellence: Ensure all custom configurations are documented clearly so IMs can support the client post-implementation.

Cross-Functional Collaboration & Support

• Tech Lead Partnership: Collaborate with Tech Leads to rigorously test, document, and deploy custom solutions according to internal standards.
• Internal Consultancy: Act as a technical subject matter expert for Sales and IMs, providing API consultation and high-level support.
• Sales Enablement: Serve as the technical point of contact for non-technical sales teams, equipping them with the right information to set realistic customer expectations.
• Systems Integration: Work across departments to ensure delivery systems are fully integrated with internal business tools and workflows.

We invest in training engineers in the technology stack we use. If you're an exceptionally good engineer who wants to work in a world-class software company, you're in the right place.

Requirements

You must have:

• 1-3 years of experience in software engineering (preferrably in Python)
• Experience with database technologies and advanced SQL knowledge
• Experience with CI/CD pipelines and deployment automation
• Strong problem-solving skills and attention to detail
• BSc in Computer Science or similar degree, or other BSc plus coding school

Nice to haves:

• Proficiency with Amazon Web Services (Redshift, S3, EC2, Lambda)
• Experience with all/most of SDLC phases
• Experience with Kubernetes
• Ruby or Ruby on Rails

You must be:

• An excellent communicator, with the ability to express yourself clearly and effectively
• Able to present technical information to a non technical audience
• Diligent and rigorous, able to appreciate quality and deliver projects on schedule
• Able to collaborate well in a multinational team environment
• Comfortable working autonomously while keeping stakeholders aligned

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• 💰 Competitive Compensation: An attractive salary ($85,000.00 - $100,000.00 per year) paired with a performance-based bonus plan.
• 💼 Comprehensive Health Coverage: A robust health insurance plan that includes coverage for your dependents.
• 🏠 Flexible Work Model: Enjoy the best of both worlds with a hybrid setup—one day working from home and four in the office.
• 🖥️ Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
• 📱 Stay Connected: A mobile data plan to keep you online wherever you are.
• 🍴 Delicious Perks: Fresh, tasty food at the office to fuel your productivity.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.