Senior CX/UX Designer - Hybrid… at Wolters Kluwer · Madison

Senior CX/UX Designer - Hybrid (USA-WI-Madison) R0056662 Location: USA - Madison, WI, Junction Rd Senior CX/UX Designer - Hybrid (USA-WI-Madison) R0056662 About the Role: As a Senior CX/UX Designer, you will take on a more influential role in driving the design process. You will work on complex user flows, high-fidelity prototypes, and lead user research initiatives. This role requires a deep understanding of user-centered design principles and the ability to collaborate across teams to deliver exceptional user experiences. As a designer in the Pharmacy, Health & Technology business unit you will work on software that solves real-world problems for inpatient clinicians like pharmacists and infection preventionists. You will engage closely with stakeholders from the product and engineering teams to move ideas through research, into design and requirements, and ultimately to executed solutions with our customers. Our design team are top-notch generalists that enjoy all facets of the design process and in particular the deep complexity of healthcare. Background that will set you apart Experience working with enterprise SAAS products Experience with healthcare workflows, product creation, or health IT technical frameworks Examples of work involving multi-user workflows with complex data sets Responsibilities Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects. Plan and conduct comprehensive user research studies and usability tests. Synthesize research findings into actionable design recommendations. Develop and uphold design systems and ensure consistency across products. Mentor junior team members and provide constructive feedback on their work. Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives. Drive the iterative design process based on user feedback and usability testing. Stay up-to-date with the latest UX design trends and technologies. Present and defend design decisions based on user research and best practices. Ensure all design work adheres to accessibility standards and guidelines. Skills Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows. User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies. Prototyping: Strong ability to create high-fidelity interactive prototypes. Usability Testing: Expertise in leading usability tests and deriving impactful design insights. Design Systems: Advanced knowledge of maintaining consistent design systems. Collaboration: Excellent communication and teamwork skills to align cross-functional efforts. Presentation: Advanced skills in presenting design rationale and user research findings. Accessibility: Competence in designing accessible user experiences according to standards. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $85,600.00 - $149,400.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.