Team Lead at Wipro Limited in Hyderabad, Telangana, IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Position: Team Lead

Wipro Band: B1

Voice/ Non-Voice: Non-Voice

Shift: 24*7 (Flexible to work in rotational shifts and week offs)

Qualification: Graduation & above

Experience: 24-48 months

Experience Breakup: BNon BPO - GIS Mapping + OSM

Essential Hiring Skills:

1. Minimum 4+ years of experience in GIS Mapping

2. 1.5 - 2 years of experience as Team Lead

3. Mandatory knowledge of OpenStreetMap(OSM)

4. Exposure to JOSM, iD editor, OSMCHA and GIS tools viz., ArcGIS, Qgis

5. Strong understanding of map editing, road network creation, POI mapping, geometry correction, and spatial data validation

6. Proven experience in team handling, task allocation, productivity tracking, and performance management

7. Proficiency in MS Excel, reporting dashboards, and data-driven decision-making

8. Strong numerical aptitude, with excellent analytical and problem-solving skills.

9. Excellent stakeholder management, communication, and client-facing skills

10. Ability to manage escalations, drive governance, and ensure operational compliance

Good to have Hiring Skills:

1. People management, coaching & mentoring

2. Stakeholder and client management

3. Performance management and employee engagement

4. SLA/KPI governance and operational excellence

5. Quality management and continuous improvement

6. Root Cause Analysis (RCA) and problem-solving

7. Conflict resolution and change management

8. Workforce planning, attrition, and shrinkage management

9. Advanced reporting, dashboard analysis, and data-driven decision-making

10. Project coordination and cross-functional collaboration

11. Process automation and transformation exposure

12. Strong communication and interpersonal skills

13. Excellent verbal, written, and presentation abilities.

Trainable Skills: Internal workflows & tools related to GIS - OSM - Mapping

Job responsibilities :

1. Collaborate with stakeholders from Wipro and the client to ensure timely achievement of deliverables.

2. Serve as a subject matter expert with deep knowledge of team-specific tools, workflows, and policies, acting as the liaison between management and operators.

3. Oversee execution of core teamwork orders and provide accurate reporting on progress and outcomes.

4. Lead and manage a team of operators, driving performance to meet defined SLAs.

5. Ensure delivery of project requirements, expectations, and timelines in alignment with customer priorities.

6. Assign daily tasks to operators based on project deadlines and client priorities.

7. Monitor operational quality and performance, implementing improvements where necessary.

8. Address workflow, modeling, and policy clarifications, escalating issues when required.

9. Identify opportunities for process improvement and actively support improvement initiatives.

10. Develop and maintain domain expertise in the workflows under your leadership.

Languages: English (Read/Write/Speak)

Nationality: Indian

Mandatory Skills: Geographic Information Systems(Maps) .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.