Applications Analyst at Wingspan Care Group in Shaker Heights, OH

BENEFITS:

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets.

Our offerings include:

• Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
• Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
• Financial Security: 403(b) retirement plan with employer match
• Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
• Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance

QUALIFICATIONS:

• Four-year Computer Science or similar technical degree required. Equivalent experience will be considered.
• Healthcare Industry experience is not required, however, candidates with such experience will be given strong consideration.
• Experience utilizing and maintaining an Electronic Health Record system.
• Microsoft Operating System and Office 365 Suite experience
• Sensitivity in relating to persons of varying backgrounds and the ability to work with diverse groups of people possessing various strengths, aptitudes and abilities.
• Ability to perform job responsibilities with a high degree of initiative and judgment.
• Demonstrate oral and written communication skills and effective interpersonal skills.
• Practical and creative problem-solving skills.
• Experience working in a healthcare organization preferred.
• Experience with a Netsmart EHR product preferred.
• Experience with SQL preferred.

AGENCY SUMMARY:

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

POSITION DESCRIPTION:

(This is an On-Site position) The Clinical Applications Analyst implements, supports, enhances and integrates third party products into our Electronic Health Record (EHR) system for our general user community. Our EHR is built on the Netsmart MyAvatarNX platform running in a SaaS environment. This individual works with department heads, end-users, database administrators, and vendors within the standard course of supporting user needs, troubleshooting and improving the use of our clinical systems. The person in this role must communicate easily and clearly with non-technical personnel. At varying levels, this position will implement and maintain multiple systems. The position will be performed successfully with limited supervision.

RESPONSIBILITIES INCLUDE:

• Build, test, and maintain an electronic health record system using industry best practices.
• Define, document, diagram and integrate workflows and processes.
• Be able to work independently with internal and external customers and vendors.
• Ability to prioritize tasks and maintain deliverable timelines.
• Assist and train end-users in functionality, security and information extraction.
• Troubleshoot end-user problems within supported applications.
• Interpret and transform end-user needs to new or modified features and functionality.
• Maintain a secure working environment to protect confidential information and adhere with HIPAA and other regulatory standards.
• Communicate with Manager and team regarding priorities, needs, and potential projects.
• Maintain up to date technical product knowledge and learn new technologies as required.
• Maintain an understanding of current and evolving standards such as privacy, confidentiality, accessibility, security and intellectual property rights.
• Rotation through 24 x 7 on-call coverage when necessary.

Wingspan Care Group (“Wingspan”) is the not-for-profit parent company of Applewood Centers, Inc., Bellefaire Jewish Children’s Bureau, Bluestone Child & Adolescent Psychiatric Hospital, and Lifeworks. The mission of Wingspan is to provide organizational efficiencies at the operational, administrative, and fiscal levels for its subsidiary agencies so that they may focus on their respective missions. Wingspan is an Equal Opportunity Employer. Wingspan’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Wingspan also prohibits harassment of applicants or employees based on any of these protected categories.