AR Specialist | Finance at Wilson in Location not listed

Description and Requirements

Key responsibilities include, but are not limited to:

Manage average of $3MM of AR within assigned portfolio of customers requiring hands-on and tailored support (end-to-end customer support)

Work collaboratively with AP departments of high revenue generating commercial customers (annual >$50K) to request payment on past due AR balances while developing and continuously fostering the customer relationship

Collect payments and record accurately within the system and reconcile using multiple systems (internal and external)

Demonstrate a problem solving mindset to resolve customer payment issues at root cause

Frequently partner with sales colleagues for customer support to enable continued growth

Generate reporting to analyze past due trends

Support AR specialist as needed with complex customer invoice issue resolution

Create customized invoicing per customer specific specifications and/or complete invoice revisions as needed within compliance standards

Create and manage ad hoc reports as well as analyze the data to identify issues/trends and work with the appropriate parties to ensure root cause resolution

Foster strong partnership with these high value customers supporting all on-going billing needs

Leverage multiple systems, beyond traditional ReadyRefresh CRM systems, including SAP, Web Portals, Vendor Payment Portals, Banking Portals

Partner with Operations to ensure cash collection compliance

Resolve escalated financial variances

Maintain customer master data on customer accounts including pricing, exemptions, restrictions, etc.

Ability to self-manage and work independently to ensure monthly KPIs are achieved

Perform other duties and special projects as required

Key success measures associated with this position include, but are not limited to:

Bad Debt results

Portfolio and National Aging

Turnaround time for various tasks

Key qualifications for this position include but are not limited to:

Advanced Microsoft Excel skills

3-5 years Accounts Receivable experience preferred

Excellent written and oral communication skills

Provide continuous hands-on and tailored support for complex customer needs

Ability to foster customer relationships to enable further business revenue growth

Provide an exceptional billing experience to mitigate business revenue loss

Ability to effectively prioritize workload

Ability to effectively partner cross-functionally and identify best solution for all parties involved

Must be able to work independently

Must have strong decision making and problem-solving ability

Must have proven track record of dependability, flexibility and exceptional organizational skills

High school diploma, GED, or equivalent work experience required