Customer Service Associate, InMotion at WHSmith North… · Raleigh…

Summary: WHSmith North America is a leading global travel retailer with over 1,700 stores across 30 countries. The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store. Responsibilities: - Greets and assists customers throughout their shopping experience - Maximizes sales by suggesting products and up-selling when appropriate - Remains knowledgeable of the store’s merchandise and current promotions - Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise - Assists with inventory and receiving of merchandise - Replenishes backstock to maintain appropriate levels of merchandise on the floor - Conducts markdowns of merchandise as instructed - Perform opening/closing duties, including securing cash registers and store security - Communicates customer complaints and inventory concerns to management in a timely manner - If identified as a keyholder, additional responsibilities will be assigned - Other duties as assigned Required Qualifications: - Strong written and verbal English communication skills - Demonstrated customer service experience - Ability to multitask and resolve minor customer service conflicts - Alcohol Beverage Awareness Card (TAM Card) may be required - Additional Security clearance may be required - Satisfactory Criminal Background Check and Drug Testing May be required Preferred Qualifications: - Previous retail or customer service experience is a plus, but not required Required Skills: Customer service experience, Alcohol Beverage Awareness Card (TAM Card)