White Pearl Hospitality→
Front Office Agent at White Pearl Hospitality in Fira, Aegean, Greece
Skills
Job Description
White Pearl Hospitality Group is a leading tourism enterprise focused on providing exceptional customer service and creating unforgettable experiences for its guests. We value our employees and recognize that they are crucial to our success. Our company owns and operates several luxury properties in Santorini, including White Pearl Villas, White Pearl Cavalieri, White Pearl Laokasti Suites, Elysian Santorini, and Elysian Retreat and other seasonal enterprises such as Luno Cafe in Oia, Besalou Restaurant in Oia and Above Bistro in Imerovigli that further enhance our guests' experience.
We are currently looking for a dedicated and enthusiastic Front Office Agent to join our team for the upcoming 2027 season (April-October) in Santorini. As a Front Office Agent, you will represent the first point of contact for our guests and are crucial in ensuring their stay is enjoyable and hassle-free.
Responsibilities:
Welcome guests upon arrival and assist with check-in and check-out processes.
Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
Handle reservations and manage inquiries via phone, email, and in person.
Address any guest concerns or complaints promptly and professionally.
Assist in coordinating housekeeping and maintenance requests.
Maintain accurate records of guest information and transactions.
Promote in-house and sister properties' services and facilities.
Ensure the front desk area is welcoming and organized.
Collaborate with other departments to facilitate a seamless guest experience.
Previous experience as a front office agent or in a customer service role.
Outstanding communication and interpersonal skills.
Strong organizational skills and ability to multitask.
Customer-oriented attitude and problem-solving capabilities.
Proficiency in English; knowledge of additional languages is a plus.
Familiarity with hotel management software (PMS) is an advantage.
Comfortable working in a fast-paced environment.
Ability to work flexible hours, including evenings and weekends.
Training & Development
Housing (if requested)
Shift Meal
Ticket restaurant card
Discounts in hotels and restaurants of White Pearl Hospitality Group
No visa sponsorship provided.
Check out our company's culture and if you believe that our principles fit your mentality apply today!