Senior Manager, HR Operations -… at Whirlpool… · São Paulo

Requisition ID: 73684

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers. Additional information about the company can be found at http://whirlpoolcorp.com.

The team you will be a part of

The HR Operations team effectively maintains employee information that meets the organization's legal obligations and assists in human resource management and planning by recommending, developing and implementing new processes and analyses.

This role in summary

As the LAR Manufacturing Hub Leader, you will play a transformative role in designing and delivering our People Excellence strategy across our manufacturing footprint in Latin America. You will lead our Tier II manufacturing operations—encompassing HR Enablement, Workforce Management, Labor Relations, Employee Experience, and Talent Acquisition—dedicated to our operational and hourly workforce.

As we continue to evolve, align and mature our HR operational model, you will serve as a critical change agent. You will participate in building and executing strategic projects aligned with our roadmap that will support the continued evolution of our service delivery model, ensuring a seamless experience and a highly optimized support structure for our manufacturing plants. Beyond the manufacturing sites, this role carries a critical overarching regional scope: you will lead Labor Relations and Employee Experience strategy for Brazil and direct complex employee investigations across Brazil.

Your responsibilities will include

• Strategic Leadership & Roadmap Development: Lead the LAR Manufacturing HR Hub by defining and executing a forward-looking operations roadmap that optimizes efficiency, capacity, and capability in alignment with global Tier II structures.
• Change Management: Architect and drive comprehensive change management initiatives to support shifting needs of our business to ensure high adoption rates, minimal operational disruption, and ultimately providing for the specialized support structure required for our manufacturing workforce.
• Regional Labor & Employee Relations: Provide expert oversight and strategic direction for Labor Relations and Employee Experience across LAR South (Brazil and Argentina), partnering with business leaders to manage complex negotiations, collective bargaining, and salaried union relations.
• Investigations Leadership: Direct and oversee the Employee Experience investigations framework for Brazil, ensuring all matters are handled with rigor, fairness, and strict compliance with local labor laws and company policies.
• Workforce Enablement & Talent Acquisition: Champion talent attraction, workforce planning, and engagement strategies for the Joinville, Rio Claro, Manaus, and sites. Drive initiatives that build a "best place to work" environment on the shop floor.
• Data-Driven Operational Excellence: Leverage advanced HR data and analytics to measure the effectiveness of Tier II programs, proactively identifying operational trends and implementing continuous improvement strategies to elevate service delivery.
• Continuous Improvement: Drive the continuous improvement of HR Processes contained within our LAR Manufacturing footprint, including evolution of our technology and artificial intelligence integration into these processes.

Minimum requirements

• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field.
• 8+ years of progressive HR leadership experience, with a strong focus on supporting large-scale manufacturing, industrial, or hourly workforce operations.
• Deep expertise in Labor Relations and Employee Relations within Latin America, specifically navigating complex union environments in Brazil and/or Argentina.
• Proven track record of leading major change management initiatives, organizational transitions, or HR shared services transformations.
• Advanced proficiency in English.

Preferred skills and experiences

• Master's degree in Human Resources, Labor Relations, or Business.
• Proficiency in Spanish to effectively support the broader LAR South region and the Colombia JV site.
• Experience working within a centralized HR Shared Services, Tier II HR Operations, or Global Business Services model.
• Strong analytical rigor, with the capability to translate HR metrics into actionable business value and drive continuous improvement (Lean or Six Sigma methodologies preferred).
• High agility and resilience; ability to navigate ambiguity, solve complex root-cause issues, and influence senior stakeholders across a highly matrixed, global environment.

What we offer

• One day of home office per week;
• Flexible schedule;
• "No dress code";
• Gympass;
• Transportation voucher, Shuttle buses or Free on-site parking;
• Food voucher;
• Meal on-site;
• Benefits such as payment-deducted or social loans, health plan, dental plan, life insurance, and private pension plan compatible with the market;
• Annual Executive Check-Up covered by the Health Plan, with no co-payment;
• Employee Support Program, with 24-hour assistance from legal, social, financial, social workers, and psychologists;
• Daycare allowance or Nursery at the company;
• Services available on-site: beauty and aesthetics salon, in-house bank, laundry, cafeteria, restaurant, and lactation room;
• Two weeks of remote work per year;
• After 5 years with the company, eligible employees can take four weeks of paid leave;
• Retention bonus;
• Executive discount on products through Compra Certa;
• Discounts on insurance (pet, auto, home, bike, travel, and more);
• Extended maternity/paternity leave. Learn more at https://www.whirlpoolcareers.com/trabalhe-conosco-no-brasil/

Additional information

This position is located in São Paulo, Brazil, about 15 minutes away from Sacomã Metro station on the Green Line. Here is where our Spare Parts Distribution Center and the Administrative Headquarters of the following departments are concentrated:Compra Certa (e-commerce), Technology, Customer Service, Logistics, Controllership, Treasury, Tax, Legal, Human Resources, Communication, Supplies, and Digital.

Connect with us and learn more about Whirlpool Corporation

See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.