Community Associate, San Francisco at WeWork in San Francisco, CA

Summary: WeWork is a global provider of flexible workspace solutions, empowering businesses of all sizes. As a Community Associate, you will be the primary point of contact for the community, fostering a welcoming environment and supporting the Community Management team through various operational and engagement responsibilities. Responsibilities: - Build a welcoming and collaborative community environment amongst our members through events and building relationships between members! - Ensure that your building is fully operational and processes are running efficiently - Drive growth and promotion of WeWork-provided service offerings - Take direction from the Community Lead and the Community Manager to support the Community Team as necessary - Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar - Greet members and guests with a warm and welcoming demeanor - Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet - Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for - Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience - Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc - Keep the front desk clean and organized - Notify members of any food deliveries and couriers - Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc - Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team - Consistently celebrate members’ successes and milestones through gifts and notes - Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters - Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc) - Input notes into Kube or equivalent system about Members - Identify and execute opportunities to connect members with each other - Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc - Be active on the WeWork member network to engage members - Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues - Ensure music levels and activations are appropriate to the daypart and occasion - Write and send broadcasts relating to building updates - Receive, process, sort, and organize all mail - Locate and issue posts via the regional system to members upon request - Keep the mailroom organized and clean - Return to Sender for unidentified mail and former member mail after 30 days of no-pick up - Ensure courier parcels have all the correct details for scheduled pick-ups - Investigate, escalate, and resolve 'lost' packages - Know and explain WeWork policies and procedures around mail and mailroom - Track, audit, and organize keys collected and distributed - Manage keycard stock and request new inventory as needed - Collect keys and key cards upon move-out - Review location and how to use each piece of Emergency Equipment - Provide support for an automated coffee machine for guests and members Required Qualifications: - 1+ years of hospitality experience - Customer service and/or sales experience a plus - Must have strong verbal and written communication skills - Outstanding interpersonal and multitasking skills - Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion - Passion for entrepreneurial communities - Passion and understanding of WeWork's mission and values - Proficient in basic computer skills Preferred Qualifications: - College graduate with a four-year degree preferred, but not required Required Skills: Hospitality, Customer service, Sales, Basic computer skills, Multitasking, Dependability, Compassion Benefits: 20 days of PTO, Approximately 13 paid holidays, 80 hours of paid sick time per full calendar year, 16 weeks paid parental leave, Competitive healthcare benefits, 401k plan, Life and AD&D insurance