Senior Manager, Enterprise Transformation… at West Star… · Location…

West Star is the fastest growing maintenance repair organization in the industry, and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.

What You Can Expect as the Senior Manager, Enterprise Transformation & Execution: The Senior Manager, Enterprise Transformation & Execution will lead complex, cross-functional initiatives that advance West Star Aviation's most important strategic and operational priorities. This role turns broad objectives and ambiguous business problems into decisive initiatives, practical solutions, and measurable results. This position combines structured problem solving, business analysis, process and operating model design, project leadership, technology enablement, and change execution. The successful candidate will shape the substance of the work, frame recommendations, facilitate decisions, and drive implementation through sustained adoption. The ideal candidate is an action-oriented generalist who moves comfortably between strategy and execution, works credibly from the frontline to the executive level, and advances outcomes without relying on direct authority.

You will be ESSENTIAL to many FUNCTIONS including:

Enterprise Transformation and Structured Problem Solving Lead complex transformation initiatives from problem definition and fact-base development through future-state design, implementation, and stabilization. Translate strategic priorities into structured workstreams with clear outcomes, deliverables, decisions, milestones, dependencies, and measures of success. Build a fact base through stakeholder interviews, process observation, data analysis, document review, and external research; identify root causes and distinguish among process, organizational, technology, data, governance, and behavioral issues. Evaluate alternatives and synthesize complex information into clear recommendations, business cases, operating models, decision materials, roadmaps, and executive presentations. Independently drive multiple interconnected initiatives, identify risks and unresolved decisions early, resource constraints, and move practical paths to resolution forward.

Process, Operating Model, Technology, and Data Assess and redesign end-to-end processes, workflows, handoffs, roles, decision rights, controls, governance, and performance measures across enterprise value streams such as quote-to-cash, customer experience, service delivery, capacity management, and operational planning. Simplify fragmented practices, establish clear cross-functional ownership, and balance enterprise standardization with legitimate business-line, customer, site, and operational requirements. Translate future-state designs into functional requirements, user stories, acceptance criteria, workflow rules, data needs, reporting requirements, and prioritized technology enhancements. Serve as the bridge between business and technology teams, challenge unnecessary customization and off-system workarounds, and ensure solutions address the underlying business need.

Execution, Change Leadership, and Performance Build integrated implementation plans, lead workstream meetings and design sessions, coordinate internal and external partners, and maintain accountability for commitments and decisions. Develop practical implementation approaches that integrate process, technology, organization, training, communication, and governance changes. Anticipate resistance, build credibility with affected teams, and lead pilots, testing, training, and readiness activities that refine solutions before broader deployment. Establish baselines, targets, leading indicators, and outcome measures; provide concise, decision-oriented updates to executive sponsors and steering committees. Measure actual adoption and business performance, address reversion to prior practices, and transition completed initiatives into sustainable business ownership with clear accountability. Ensure project-management activities enable execution rather than becoming administrative overhead.

What you’ll need to bring with you:

Your Education: Bachelor's degree in business, operations, aviation, technology, engineering, finance, or a related field. Equivalent professional experience will also be considered. Advanced degree or relevant certification in project management, business analysis, process improvement, Agile delivery, change management, or a related field.

Your Experience: Approximately 7 or more years of progressively responsible experience in enterprise transformation, business analysis, process improvement, strategy execution, program leadership, operations, technology implementation, or a related discipline. Demonstrated experience independently leading complex, cross-functional workstreams from ambiguous problem definition through implementation and sustained adoption. Experience in aviation MRO, industrial or field services, manufacturing, or another complex project-based operating environment. Experience in internal transformation, corporate strategy, operational excellence, business improvement, or an advisory capacity, preferably across multiple locations or business units. Experience in a private equity-backed, high-growth, or rapidly changing organization and in quantifying financial, operational, or customer benefits. Strong structured problem-solving and analytical skills, including the ability to develop hypotheses, build a fact base, identify root causes, evaluate alternatives, and form clear recommendations using quantitative and qualitative information. Demonstrated ability to personally create substantive analyses, process and operating model designs, executive materials, business requirements, business cases, and implementation roadmaps. Ability to translate business needs into practical functional and technology requirements and work effectively with technical teams. Demonstrated ability to influence stakeholders, resolve disagreements, and create accountability without direct reporting authority. Strong executive communication, judgment, intellectual curiosity, attention to detail, and ability to learn unfamiliar business areas quickly.

SOFTWARE FAMILIARITY AND PROFICIENCY Candidates are not expected to have experience with every West Star platform. The successful candidate must demonstrate strong technology fluency, the ability to learn new platforms quickly, and sound judgment in connecting system capabilities to business requirements. Advanced proficiency with Microsoft PowerPoint, Excel, Word, Outlook, and Teams, including development of executive presentations, structured analyses, process documentation, business cases, and implementation materials. Experience with collaboration, project-planning, reporting, analytics, data-visualization, workflow, CRM, ERP, and customer-portal platforms. Relevant platform familiarity includes Microsoft 365, Teams, SharePoint, Project, Power BI, Salesforce, Corridor, ServiceEdge, and Databricks. Prior experience with West Star's specific platforms is beneficial but not required.

Your Initiative: We’re looking for a team player who is self-directed, comfortable managing multiple priorities, and effective in a fast-paced environment where deadlines, shifting needs, and time constraints are common.

CORE COMPETENCIES: Structured problem solving; enterprise perspective; process and operating model design; workstream leadership; strategic and analytical thinking; business and technology translation; executive communication; stakeholder influence; change leadership; financial and operational judgment; intellectual curiosity; comfort with ambiguity; bias for action; ownership and accountability.

SUCCESS MEASURES: Turn ambiguous priorities into well-structured, executable transformation initiatives and high-quality decision materials. Move recommendations into implemented and adopted business practices with limited day-to-day direction. Deliver measurable improvements in operational performance, financial outcomes, scalability, accountability, and customer experience. Build credibility across business, operational, financial, and technology teams while maintaining momentum and resolving barriers. Create sustainable processes, governance, and capabilities that remain effective after transition to business ownership.

TRAVEL: Ability to travel to West Star Aviation locations and other business meetings as required to understand operations, engage stakeholders, support pilots, and lead implementation activities.

Compensation & Benefit Information

The following information is disclosed according to state specific requirements. If the position applied to is not in a state with these requirements, the following information may not apply. The salary range for this position generally ranges between $125k - $135k. Actual rate will vary and may be above or below the range based on various factors including but not limited to location, experience and performance. The range listed is just one component of the total compensation package. Other forms of compensation include a semi-annual discretionary bonus, as well as medical, dental, vision, life, disability, 401(k), paid holidays and vacation time.

West Star Aviation’s Benefits

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities

This position will accept applications until 11/11/2026