Key Account Manager (Ingredients & Bulk) at West Cork… · Skibbereen

About Us.

West Cork Distillers was founded in 2003 by John O'Connell, Denis McCarthy and Ger McCarthy and has since grown to a team of 200 people based in our distillery in Skibbereen, Co. Cork and our Waterford site Donohoe Drinks. We are built on an entrepreneurial energy and a passion for the science and art of spirit and whiskey production.

We have been recognised for our innovative approach, and credited with maturing, distilling and bottling some of the finest craft Irish Whiskey on the global market today

The Role.

We are seeking an experienced and customer-focused Customer Account Manager to manage and develop strong relationships with our Ingredient and bulk customers.

This is a key role responsible for acting as the primary day to day point of contact for customers, coordinating their requirements across Production and Logistics, and ensuring a consistently high level of customer service.

Working closely with the CEO and Head of Production Operations, you will play an important role in understanding customer needs, managing orders and forecasts, resolving issues and identifying opportunities to strengthen long-term customer relationships.

What You'll Do.

You will act as the primary point of contact for our bulk customers. Your responsibilities will include:

• Building and maintaining strong, professional relationships with bulk customers.
• Managing day-to-day customer queries and ensuring timely responses and follow-up.
• Coordinating customer orders, forecasts and ongoing requirements.
• Liaising closely with Production to communicate customer requirements and monitor progress.
• Coordinating with Logistics regarding deliveries, collections and specific customer requirements.
• Organising and supporting regular customer meetings and account reviews.
• Recording and following up on actions arising from customer meetings and customer queries.
• Providing the CEO and Head of Production Operations with accurate and timely updates on customer requirements, issues and opportunities.
• Coordinating responses to customer quality, production and delivery queries.
• Maintaining accurate and up-to-date customer account information and records.
• Identifying potential customer issues at an early stage and ensuring they are appropriately escalated and resolved.
• Supporting the CEO and Head of Production Operations in developing and strengthening long-term customer relationships.
• Identifying opportunities to improve customer service, account management processes and the overall customer experience.
• Working collaboratively with internal teams to ensure customer commitments and requirements are clearly understood and delivered.
• Supporting a proactive, solutions-focused approach to customer service and account management.

What You'll Bring.

The successful candidate will ideally have:

• Previous experience in an account management, customer service, customer relationship or commercial role, ideally within a manufacturing, food and beverage or production environment
• Proven experience managing professional customer relationships and acting as a key point of contact for customers
• Strong organisational skills, with the ability to manage multiple customer requirements, orders and priorities effectively
• Excellent communication and interpersonal skills, with the ability to build strong relationships both internally and externally
• A proactive and solutions focused approach to managing customer queries and resolving issues
• Strong attention to detail and the ability to maintain accurate customer information and follow through on actions
• Experience coordinating with Production, Logistics or other operational teams would be a strong advantage
• The ability to identify potential issues early, communicate them clearly and ensure appropriate follow up
• Strong commercial awareness and an understanding of the importance of customer service, reliability and long term relationships
• The ability to work effectively with senior stakeholders and provide clear, accurate updates on customer requirements and opportunities
• A professional, hands-on approach and the ability to work effectively in a fast-paced operational environment

We Offer.

• Competitive Salary
• Pension
• Health Insurance
• Increased annual leave with service
• Educational Support
• Employee Discount
• Free Lunch on Thursdays
• Free Fruit Deliveries twice per week
• €1000 Refer a Friend Bonus
• On-site Parking
• On-site Kitchen Facilities with vending machines and great coffee!
• Bike to Work
• Employee Assistance Programme
• Employee Events
• Employee Wellness Events