Teller Juneau AK

Summary: Wells Fargo is a global leader in financial services, committed to innovation and community empowerment. They are seeking a Teller to support customer engagement and perform various operational tasks within the Consumer Banking and Lending division. Responsibilities: - Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers - Complete operational activities while minimizing risks under established policies - Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization - Receive direction from managers and exercises judgment within defined policies and procedures - Escalate questions and issues to more experienced roles - Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions - Identify information and services to meet customers financial needs Required Qualifications: - 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Preferred Qualifications: - Customer service focus with experience handling complex transactions across multiple systems - Ability to educate and connect customers to technology and share the value of mobile banking options - Ability to interact with integrity and professionalism with customers and team members - Experience working with others on a team to meet customer needs - Cash handling experience - Ability to follow policies, procedures, and regulations - Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss - Well-organized, independent and able to prioritize in a fast-paced environment - Ability to exercise judgment, raise questions to management, and adhere to policy guidelines - Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting - Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Required Skills: Customer service experience, Cash handling experience Important Skills: educate customers, Fraud identification Nice-to-Have Skills: Judgment skills Benefits: 401(k) Plan, Paid Time Off, Parental Leave, Critical Caregiving Leave, Discounts and Savings, Health Benefits, Commuter Benefits, Tuition Reimbursement, Scholarships for dependent children, Adoption Reimbursement