Divisional Director FM at Wates Group in London, England, GB

We have an exciting opportunity for an accomplished Divisional Director to join Wates Property Services (WPS) and lead a significant Facilities Management division operating across a national portfolio, with a particularly strong presence across London and the South East. This is a high-profile senior leadership position with full P&L accountability for a £50m–£80m+ turnover business, responsible for driving sustainable growth, customer retention, operational excellence and transformation across complex Hard FM environments. We're looking for someone who has operated at significant scale and understands the complexities of delivering technical FM services across commercial real estate, Managing Agent and corporate environments. What you'll be doing As Divisional Director, you'll: Take full ownership of the division's P&L, commercial performance and sustainable growth, with responsibility for a turnover of circa £50m–£80m+. Develop and deliver the divisional business plan, encompassing growth, client retention, operational excellence, financial performance, risk and transformation. Lead the delivery of Hard Facilities Management services across a geographically dispersed national portfolio. Build senior-level relationships with Managing Agents, Asset Managers, Property Owners and Corporate Occupiers. Identify and convert growth opportunities across the FM, Managing Agent and Corporate Real Estate markets. Lead strategic bids, commercial negotiations and major contract opportunities. Take a leading role in mergers and acquisitions, including the successful integration of acquired businesses, teams and operating models, as well as delivering anticipated synergies and value. Lead organisational transformation, mobilisation and transition programmes. Drive technical excellence, asset reliability, statutory compliance, SHEQ and strong governance across the portfolio. Lead, inspire and develop a high-performing, multidisciplinary leadership team across the UK. What we're looking for This isn't simply an operational FM leadership role. We're looking for someone who can combine commerciality, strategic leadership and technical FM knowledge with the ability to lead a sizeable business through growth and change. You'll ideally bring: Significant senior leadership experience within Hard FM, Commercial Property Services, Workplace Services, Corporate Real Estate or Managing Agent environments. A strong track record of managing a large turnover/P&L business, ideally at a scale comparable to £50m+. Demonstrable experience of mergers and acquisitions, particularly acquisition integration, transformation or bringing different businesses and teams successfully together. Strong knowledge of Hard FM and technical engineering services. Experience working with or delivering services to Managing Agents and complex commercial property portfolios. A proven ability to develop senior client relationships and drive retention, organic growth and new business. Strong commercial and financial acumen, including contract models, risk and commercial negotiations. Experience leading large, geographically dispersed and multidisciplinary teams. The confidence and credibility to influence at executive and board level. A track record of leading through significant change, transformation and growth. Why WPS? This is an opportunity to take genuine ownership of a substantial FM business and play a key role in shaping its next phase of growth. You'll have the freedom to influence strategy, develop senior customer relationships, build capability and lead transformation while being part of the wider Wates Group. Location: National, with a predominance of customers and sites across London and the South East. Regular travel should therefore be expected. Interested? If you're an established FM leader who has managed significant P&L responsibility, understands the Hard Services and Managing Agent landscape, and has successfully led businesses through acquisition, integration and transformation, we'd love to hear from you. Our commitments:
WPS is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly. We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at wpsrecruitment@wates.co.uk