Dunkin Donuts Store Manager at Watermark Donut Company in Boston, MA

Position: Store Manager

Area: Retail

Watermark Donut Co., LLC is currently hiring a Store Manager to join our Boston network!

Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way. We’re All IN’.

Job Type: Full-Time, Salary

Pay: $50,000-$65,000/Annually + perks

As a Restaurant Manager, you will be responsible for overall operational, personnel, marketing and financial aspects of his/her store including but not limited to customer service, employee training, staffing, store appearance, sales, food costs, payroll costs, budget control, store safety, store sanitation, and profit. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’. You’ll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives.

Skills & Qualifications

· High School Graduate or equivalent. College degree in business or related discipline preferred.

· 18 years or older

· Three to five years of supervisory restaurant, retail, or hospitality experience desirable.

· Must possess strong initiative, leadership and organizational skills.

· Good judgment and reasoning ability.

· Good oral and written communication and interpersonal skills.

· Ability to read and write English and perform basic arithmetic necessary for store operation and management.

· Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.

· Certified Retail Managers training (DDU), Food Handler (Allergen/Serve Safe Certified)* Company training is provided

· Ability to effectively communicate with our guests.

· Ability to do basic math.

· Basic understanding of financial management.

· Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

Duties & Responsibilities (included but not limited to)

• Ensure full compliance with Dunkin’ brand standards, operating procedures, and all company policies.
• Lead by example to deliver an exceptional guest experience through consistent, high-quality service and product standards.
• Maximize sales and profitability by identifying and implementing business opportunities and promotional programs in coordination with the District Manager.
• Oversee daily store operations, including inventory management, cash handling, and labor controls, while safeguarding company assets such as equipment, inventory, cash, and confidential information.
• Maintain proper staffing levels by recruiting, hiring, onboarding, and training qualified employees in alignment with company standards and applicable employment laws.
• Train, coach, and develop team members to achieve operational excellence, ensure compliance with company programs, and support career growth opportunities within the organization.
• Enforce all safety, sanitation, and food-handling standards in compliance with Dunkin’, corporate policy, and federal, state, and local health regulations.
• Monitor product quality and equipment functionality to ensure compliance with safety and food safety requirements.
• Foster a positive and inclusive work environment by communicating clear expectations, providing ongoing feedback, recognizing performance, and resolving conflicts effectively.
• Ensure compliance with OSHA, ADA, and all federal and Massachusetts labor laws related to workplace safety, scheduling, and employee relations.
• Maintain regular communication with customers to ensure satisfaction, promptly addressing complaints or service issues, and reinforcing consistent customer service standards across all employees.
• Respond to and report emergency situations or store incidents, including alarm calls, safety hazards, equipment issues, or accidents, as needed.
• Actively participate in company meetings, safety programs, and special projects, collaborating with the District Manager and corporate leadership on strategic initiatives.
• Perform other related duties as assigned to support the success of the business.

Physical Demands and Working Conditions

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces. While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods, often for the majority of the work shift.
• Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
• Frequently stoop, bend, crouch, or reach above shoulder level to accomplish assigned tasks and provide customer service.
• Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
• Maintain visual acuity and manual dexterity to operate point-of-sale systems, food preparation tools, and other kitchen equipment safely.
• Communicate clearly and effectively with customers, team members, and management.
• Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose a risk of burns or cuts.
• Work in varying temperature conditions, including warm kitchens and refrigerated storage areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, in accordance with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Benefits:

• Flexible Schedule – No late nights!
• Starting at $50,000
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Education Discounts through Southern New Hampshire University
• Medical and Dental*
• Cash Referral Program*
• Bonus Potential*

Equal Employment Opportunity (EEO) Statement

Watermark Donut Company, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute a contract of employment. Employment with Watermark Donut Company, LLC is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Ready to Join?

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. If you’re looking for a job that’s fun, flexible, and full of opportunity, Dunkin’ is the place to be. Apply now and let’s make mornings better—together

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Watermark Donut Company, LLC runs a high-volume portfolio of 25 Dunkin’ locations strategically clustered throughout Downtown Boston, the Seaport, Cambridge, Charlestown, and major medical hubs, including MGH, Tufts, Longwood Medical, and Boston Medical Center. Established in 1990, Watermark is a fast-paced, team-driven organization focused on delivering consistent, high-quality products and exceptional service. The company continues to pursue innovative, tech-forward approaches to strengthen operations, expand business opportunities, and support continued growth.