Assistant Store Manager at Watermark Donut Company in Boston, MA

Position: Assistant Store Manager

Area: Retail

Watermark Donut Co., LLC is currently hiring an Assistant Store Manager to join our Boston network!

Keeping America running is a big deal, and we’re proud to be Movin’ and Shakin’ to fuel the day, every day. At Dunkin’, our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin’ runs on you and we’ll be running beside you every step of the way. We’re All IN’.

Job Type: Full-Time, Salary

Pay: $46,000-$50,000/Annually + perks

As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you’ll help America Run on Dunkin’. You’ll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives while providing quality Customer Service in a friendly and efficient manner to Customers. Assists Store Manager and or District Manager in all areas of store management and operations.

Qualifications & Skills

· High School degree or equivalent.

· Food service experience desirable.

· Ability to read and write English and perform basic arithmetic necessary for store operation and management.

· Good oral and written communication skills.

· Good judgment and reasoning ability.

· Good analytical skills and business acumen

· Good interpersonal skills, ability to lead and supervise others.

· Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.

· Food Handler (Allergen/Serve Safe Certified)* Company training is provided

· Works well with others in a fun fast paced team environment.

· Ontime, demonstrates honesty and positive attitude.

· Willingness to learn and embrace change.

· Ability to train and develop a team.

· Guest focused

· Time Management, Problem solving, Motivating others

· Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

Duties & Responsibilities (Included but not limited to)

· Able to perform all responsibilities of restaurant team members to ensure understanding and coverage of all store functions.

· Lead team meetings and coordinate with the Restaurant Manager (RM) to communicate priorities, goals, and results to all restaurant staff.

· Oversee and execute Brand Training Programs — including scheduling, training, validating, and certifying team and shift lead staff to ensure compliance with Dunkin’ brand standards, recipes, and systems.

· Create and maintain a guest-focused culture, ensuring exceptional service, quality products, and a welcoming environment.

· Collaborate with the Restaurant Manager and or District Manager to execute new product rollouts, including training, marketing, and sampling initiatives, as well as proper Point-of-Purchase (POP) setup per brand standards

· Maintain a safe, secure, and healthy environment by following and enforcing all safety, food safety, and sanitation requirements in compliance with company, franchise, and legal standards.

· Control costs and monitor budgets to maximize profitability; ensure restaurant financial goals and budgets are met as determined by the Franchisee.

· Complete and oversee inventory management and related reports on a periodic basis; ensure adequate restocking of supplies and products

· Support the Restaurant Manager and or District Manager in creating and maintaining weekly labor schedules to meet guest demand and service standards, assigning staff appropriately, and managing supplier and vendor orders.

· Conduct self-assessments and develop corresponding action plans to maintain continuous improvement and operational excellence.

· Manage cash handling and control procedures, including cash over/short, daily cash reports, and bank deposits, ensuring all staff follow franchise cash management policies

· Engage with Dunkin’ Brands Field Operations and Franchisee representatives as appropriate to support compliance, audits, and operational initiatives.

· Coach and evaluate team and shift lead performance, assisting in performance appraisals and identifying opportunities for career development and advancement within the company.

· Provide daily leadership and coaching to drive sales performance, profitability, and guest satisfaction through positive team engagement

· Assist the Store Manager/District Manager in all aspects of operations, including staffing, scheduling, training, performance management, and compliance with all Dunkin’ and company operating standards.

· Handle and resolve customer complaints and concerns promptly and professionally, ensuring issues are followed through to resolution.

· Maintain positive daily contact with customers and employees, modeling professionalism and strong service standards.

· Actively participate in company safety and sanitation programs, responding to emergency situations as needed and reporting any incidents promptly.

· Participate in special projects or additional assignments as directed by management to support store or corporate initiatives.

Physical Demands and Working Conditions:

Work is performed primarily in a fast-paced retail food service environment and requires adherence to all safety and sanitation standards. The position involves frequent exposure to noise, heat, odors, and wet or slippery surfaces. While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods, often for the majority of the work shift.
• Use hands and arms to handle, reach, grasp, operate, and clean equipment and supplies.
• Frequently stoop, bend, crouch, or reach above shoulder level to accomplish assigned tasks and provide customer service.
• Occasionally lift, carry, push, or pull up to 50 pounds independently, and heavier loads with assistance.
• Maintain visual acuity and manual dexterity to operate point-of-sale systems, food preparation tools, and other kitchen equipment safely.
• Communicate clearly and effectively with customers, team members, and management.
• Tolerate moderate noise levels and exposure to hot equipment, ovens, coffee machines, and other heated surfaces that may pose a risk of burns or cuts.
• Work in varying temperature conditions, including warm kitchens and refrigerated storage areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position, in accordance with the Americans with Disabilities Act (ADA) and Massachusetts employment laws.

Benefits:

• Flexible Schedule – No late nights!
• Free Shift Meals*
• Best in Class Training & Continuous Learning
• Advancement Opportunities
• Paid Time Off*
• 401(k) Retirement Plan*
• Education Discounts through Southern New Hampshire University
• Medical and Dental*
• Cash Referral Program*
• Bonus Potential*

Equal Employment Opportunity (EEO) Statement

Watermark Donut Company, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description does not constitute a contract of employment. Employment with Watermark Donut Company, LLC is at-will and may be terminated by either party at any time, with or without cause or notice, subject to applicable law.

Ready to Join?

Not sure if your experience aligns? We encourage you to apply. Coffee-lover or not, all backgrounds are welcome here. If you’re looking for a job that’s fun, flexible, and full of opportunity, Dunkin’ is the place to be. Apply now and let’s make mornings better—together

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Watermark Donut Company, LLC runs a high-volume portfolio of 25 Dunkin’ locations strategically clustered throughout Downtown Boston, the Seaport, Cambridge, Charlestown, and major medical hubs, including MGH, Tufts, Longwood Medical, and Boston Medical Center. Established in 1990, Watermark is a fast-paced, team-driven organization focused on delivering consistent, high-quality products and exceptional service. The company continues to pursue innovative, tech-forward approaches to strengthen operations, expand business opportunities, and support continued growth.