Follow-Up Coordinator (HSC 3) DOH9035 at Washington… · King…

Follow-Up Coordinator - Health Service Consultant 3 (HSC 3)

Prevention and Community Health - Early Hearing Detection, Diagnosis, and Intervention (EHDDI) program

This Non-Permanent Appointment has an anticipated duration of 12 months.

This position offers a hybrid work arrangement, combining remote work with scheduled on-site work at our DOH facility in Shoreline WA. In-person at the Public Health Laboratory no less than 1-2 times a week and subject to change based on workload or need.

The Opportunity

The Washington State Department of Health (DOH) is seeking a dedicated professional to support the Early Hearing Detection, Diagnosis, and Intervention (EHDDI) program within the Office of Family and Community Health Improvement, Division of Prevention and Community Health.

The EHDDI program works to ensure infants who are deaf or hard of hearing (DHH) are identified early and connected to appropriate early support services. This position provides program leadership, strengthens family engagement, and works with healthcare providers and community partners to improve statewide screening and follow-up practices.

Key Responsibilities Include

• Program Leadership: Develop and implement program policies and procedures related to universal newborn hearing screening and follow-up. Provide oversight of family engagement initiatives.
• Screening and Follow-Up: Conduct surveillance and tracking to ensure infants receive timely hearing screenings, diagnostic evaluations, and referrals to early support services.
• Provider Support and Quality Improvement: Collaborate with hospital newborn hearing screening and early support programs to identify opportunities for improvement, providing guidance to promote timely and appropriate services.
• Family Engagement and Outreach: Strengthen family-centered and culturally responsive services. Represent the EHDDI program at state and national conferences, educational meetings, and partner events.

Why You'll Love This Role

This position offers the opportunity to make a lasting difference in the lives of infants and families across Washington. Through collaboration with healthcare providers, families, and community partners, the successful candidate will help strengthen an essential public health program, improve access to early support services, and contribute to better outcomes for children.

Required Qualifications

There are multiple pathways to qualify for this position. You must meet one of the options provided and any additional criteria listed. Experience may have been gained through paid or unpaid activities.

Please ensure any relevant experience defined below is outlined in your cover letter, resume, and/or applicant profile.

Option 1: Master of Public Health OR graduate degree in audiology, early childhood development, special education or other directly allied field. AND One (1) or more years of experience consulting on audiology, early childhood development or special education related deaf or hard of hearing early support services

Option 2: Bachelor’s degree in public health, audiology, health education, early childhood development or other directly allied field. AND Two (2) or more years of experience consulting on audiology, early childhood development or special education related deaf or hard of hearing early support services

Option 3: Seven (7) or more years of experience consulting on audiology, early childhood development or special education related deaf or hard of hearing early support services

Additional Required Knowledge, Skills, Abilities, and Experience

Preferred Qualifications

Employee Benefits

We want you to have the support and benefits you need to do your best work while building a career that fits your life. As a DOH employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance, with resources to support you now and help you plan for the future. Learn more about DOH benefits and what it’s like to work with us by visiting Work@Health.

About the Washington State Department of Health

We're nearly 2,700 professionals across Washington working together to protect and improve community health. Guided by our values of Equity, Innovation, and Engagement, we address health disparities, respond to emerging challenges, and strengthen systems that support resilience.

At DOH, we help reduce barriers, collaborate with diverse communities, and champion equitable health outcomes. We're passionate people who are driven to make a difference in public health. Our work depends on people who take action to learn and grow and who take action to meet the needs of others every day, in service of a healthier Washington. Explore more about the Department of Health, our programs, and our impact by visiting our website.

Working Conditions:

The following describes the working conditions of this position, with or without reasonable accommodation.

Work Setting: The duty station for this position is at the Public Health Laboratory in Shoreline, WA. Staff are expected to participate in the laboratory safety training, including hazards of bloodborne pathogens. In-person work at the Public Health Laboratory is required at least 1-2 times a week and may change based on workload or need. Work in a fast-paced environment with multiple assignments and priority deadlines. Work at a computer workstation for extended periods.

Schedule:

40 hours per week when necessary to perform the core functions of the position. Standard business hours are Monday – Friday from 8 a.m. to 5:00 p.m., but the incumbent may be expected to adjust the work schedule to meet business needs.

Travel Requirements: Infrequent travel may be required of the incumbent, as needed. When traveling for work, travel statewide and out-of-state when necessary to perform the core functions of the position. May require overnight or multiple nights lodging. May travel alone or with another individual. Legally operate a state or privately-owned vehicle or provide alternative transportation and travel long distances in both daylight and at night, and in snow and rain conditions.

Tools and Equipment: Laptops, cellular devices, and software for remote work. This position has frequent conversations with customers while looking up information on the computer.

Customer Interactions: Daily contact with office-level managers and staff. Frequent contact with other state, federal, and national stakeholder organizations, as well as telephone interactions with health care providers, contractors, and parents. Significant customer telephone interactions including healthcare providers, contractors, and parents.

Other: This position is covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. The DOH campus is a smoke-free, drug-free, alcohol-free, scent-neutral environment. This position may be required to conduct and/or participate in public health emergency preparedness and response activities.

We Encourage You to Apply

If you meet the required qualifications for this position; we want to hear from you. Preferred qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.

Application Directions

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

DO NOT INCLUDE private details like your SSN or birth year, personal photos, transcripts, certifications, diplomas, projects, portfolios, or letters of recommendation.

Veterans Preference: We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans’ preference in accordance with Washington State Law. If you are claiming veterans’ preference, you must attach your applicable DD-214, NGB Form 22, or other equivalent discharge or separation documentation. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Equity, Diversity, and Inclusion: We regard diversity as the foundation of our strength, recognizing that differing insights and abilities enable us to reflect the unique needs of the communities we serve. DOH is an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity or expression, marital status, age, the presence or perception of a disability, honorably discharged veteran or military status, genetic information, or any other basis protected by law.

Questions and Accommodations: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Andrea Thieme at employment@doh.wa.gov and reference DOH9035.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

This recruitment may be used to fill positions of the same job classification across the agency. Once all the position(s) from the recruitment are filled, the candidate pool may be used to fill additional open positions for the next sixty (60) days.

To be considered, please follow the application instructions and complete all required application materials. Information provided in your supplemental question responses, including education and experience, must be supported by your applicant profile and verifiable.

This position is located in King County. The advertised pay includes a 5% location-based salary adjustment.