Onsite Property / General Manager at WareSpace · CA -…

About the Company
WareSpace is a national real estate firm specializing in the development of co-warehousing and small-bay industrial space. WareSpace creatively adapts and reconfigures dated industrial and challenged properties into thriving hubs that support the surrounding small business community. Operating with a vertically integrated structure, WareSpace ensures a high level of quality by offering all major service lines in-house, including acquisitions, development, construction, finance, operations, marketing, and sales. With 23+ locations across major U.S. markets, WareSpace is in rapid growth mode.

About the Role

The General Manager serves as the face of WareSpace, representing the brand while overseeing the overall success and daily operations of their assigned location. Responsibilities include leasing and renewals, facility management, tenant relations, rent collection, enforcing property policies, and coordinating community events.

To succeed in this role, the General Manager must be proactive, self-motivated, and capable of operating the property with an ownership mindset. They are expected to deliver exceptional customer service while maintaining a positive, professional, and solutions-oriented attitude.

Essential functions

Leasing

• Field in-bound leads and arrange tours with prospective tenants (in coordination with the Corporate based Sales team)
• Conduct tours in a thorough manner that effectively educates prospective tenants on the WareSpace package
• Create customized sales strategies for prospective tenants to see them through the sales process
• Collaborate with the Sales team with the best strategy for closing deals
• Prepare lease paperwork and oversee the full ‘deal cycle’, from tour through move-in
• Assist prospective tenants with the sign up and move in process, including lease paperwork, insurance sourcing and other document collection
• Comprehensively input all leases into the companies’ lease management system and setup recurring future transactions
• Ensure that all of tenants needs are met in advance of their scheduled move in

Operations & Management

• Manage the warehouse in a professional, comprehensive and thorough manner to include all recurring (electric, WiFi, dumpster, cleaning) and one-time services (repairs & maintenance, custom tenant construction requests)
• Manage day to day responsibilities of property management and facility management at the WareSpace location.
• Annually, source and bid recurring services and contracts
• Ensure that WareSpace has signed contracts, in compliance with WareSpace contract standards, with all relevant vendors and service providers
• Ensure that WareSpace has all necessary paperwork on file for vendors, such as W-9s and COIs, with all relevant vendors and services
• Oversee all recurring services are being performed to WareSpace standards – including cleaning, landscaping, snow removal, extermination, quarterly HVAC inspections and reports, etc.
• As needed, source vendors for ad-hoc requirements, such as tenant specific work, adding racking, removing racking, adding outlets, etc.
• Ensure that all service requests, even if handled exclusively by the General Manager, are entered properly into Rent Manager service ticket system
• Respond to and complete all service requests in an expedited and comprehensive manner
• Manage all service vendors with vendors in a manner that reduces expense, while maintaining quality service for tenants
• Manage the monthly rent collections process and the delinquency/eviction/termination process, if needed
• Work with tenants to solve issues as needed
• Manage the common areas and amenities on a day-to-day basis to ensure cleanliness, ‘resets’ and organization – ensure that common areas are left clean at the end of each day
• Ensure that all warehouse equipment is working properly, tested regularly, replaced if needed and reset on a daily basis
• Ensure that the interior and exterior of facility are maintained to standards of operational excellence
• Perform daily, weekly, monthly, quarterly and annual inspections as needed and provide reports of such inspections as requested by corporate
• Oversee and coordinate recuring inspections with 3rd party groups/agencies – zoning inspections, fire alarm inspections, insurance inspections, etc.
• Assist Facilities & Construction team with day-to-day issues such as coordinating with vendors on capital projects, allowing entry
• Manage flow of inbound and outbound packages and the facilities shipping center(s) – ensure that smaller packages are dropped off at tenant units and that larger packages/pallets are signed for and staged properly for pickup

Community & Events

• Curate a community-like atmosphere for all tenants and engage them on a macro and personal level to participate and network
• Plan and implement regular food and networking events
• Develop relationships with all tenants in order to support their individual needs and business growth plans at WareSpace

Software

• Manage all software in accordance with WareSpace standards
• HubSpot – process all leads properly, with notes, lead status updates and follow up tasks. Complete all follow up tasks in a thorough manner
• Rent Manager – Enter all leases, service requests and other documents (COIs, DLS, etc.) as required by corporate standards

Financial Reporting

• In conjunction with the corporate team, build the annual operating budget (to include revenue, expenses and capital improvement projects)
• Collect, review, submit and approve all bills through the companies AP system, flag issues and work with vendor to sort out discrepancies
• Track income/expenses and provide variance summaries on a monthly basis

Other

• Collaborate with other General Managers, Corporate staff and those as may be assigned to determine best-practices, policies, procedures, and to assist in the design of enhanced products and offerings
• Travel to other WareSpace locations to assist with ‘backup duties when other General Managers may be out or traveling
• Complete all reports and documentation in a timely manner
• Complete other duties as assigned and directed by any supervisor or manager
• Perform other duties as required

Qualifications

Required Qualifications

• Fluency in Microsoft products
• Technological savviness
• Sale experience (2 years)
• Operations experience (4 years)

Preferred Qualifications

• Bachelor’s degree or equivalent military service
• Past Retail Management Experience
• Ability to work “traditional business hours” but be available to respond to after hour emergencies and tours as needed
• Experience that required organization skills, attention to detail, and maintaining records.
• Bachelor’s degree or equivalent military service

Work environment

• Work is performed in a professional office-type environment under controlled environmental conditions
• This is a full-time, in office position.
• Minimal Travel to include coverage at other Warehouses

Physical demands

• Lift and move up to 25 lbs.
• Office environment

Salary Range

$85,000.00 - $95,000.00 Salary