IT Help Desk at Wachter, Inc. in Lenexa, KS

Summary: Wachter, Inc. is a family-owned company that has been in operation since 1930, focusing on providing technology solutions to commercial and industrial clients. They are seeking a tech-savvy IT Help Desk professional who will provide on-site and remote support for various office devices, troubleshoot hardware and software issues, and manage service tickets efficiently. Responsibilities: - Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices - Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms - Assist users with cloud based and locally installed applications such as Microsoft 365 applications - Manage ticket queue and resolve service tickets in a timely manner - Collaborate with the larger IT team and stakeholders for escalations and issue resolution - Ensure IT policies and best practices are followed - Perform routine maintenance and updates on IT equipment - Maintain accurate records of IT assets and support activities Required Qualifications: - Proven experience in IT support, preferably in a corporate environment - Strong knowledge of Windows, MacOS, and Linux operating systems - Proficiency with installing Microsoft 365 applications and troubleshooting - Experience with printers, mobile phones, and other office technology - Familiarity with IT ticketing systems (ServiceNow experience is a plus) - Excellent problem-solving skills and ability to work independently - Strong communication skills and customer service orientation - Must be able to occasionally lift up to 50 pounds - Occasional after-hours work may be required Preferred Qualifications: - Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.) Required Skills: IT support, Windows operating system, macOS, Linux operating system, Microsoft 365 applications, Printer technology, Mobile device management, IT ticketing systems, ServiceNow, Industry standard IT certifications, Customer service Benefits: Medical, Dental, Prescription & Vision Benefits, Life, AD&D, and LTD insurance, Paid Vacation and Holidays, Company-Matched 401(k) and IRA Retirement Savings