Operations Manager at VXI Global Solutions in Cairo, Cairo, Egypt

Operations Manager Location: Cairo, Egypt It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Key Responsibilities Operational Excellence & Workflow Management: Oversee, design, and improve daily operational processes to ensure maximum efficiency and scalability. Monitor performance metrics and KPIs, implementing corrective actions when targets are missed. Streamline cross-departmental workflows to eliminate bottlenecks and reduce operational costs. Team Leadership & Performance Management: Lead, mentor, and develop a diverse team of supervisors, team leaders, or staff, fostering a culture of high performance and accountability. Conduct regular performance evaluations, talent reviews, and identify training or career development needs. Partner closely with Talent Acquisition to manage capacity planning, forecasting, and high-volume hiring requirements. Financial & Resource Management: Manage and optimize the department's operational budget, ensuring cost-effective resource allocation. Analyze operational data and financial reports to identify areas for cost savings or revenue optimization. Oversee vendor relationships, contract management, and service-level agreements (SLAs), where applicable. Strategic Planning & Client Alignment: Partner with senior leadership to translate corporate strategies into actionable operational plans. Serve as a primary point of contact for key internal stakeholders or external clients, ensuring high satisfaction and retention rates. Lead change management initiatives to successfully implement new technologies, systems, or processes. Required Qualifications & Skills Education & Experience: Bachelor’s degree in Business Administration, Operations Management, Management Engineering, or a related field. 5+ years of progressive experience in operational management or a supervisory capacity (industry-specific experience, e.g., BPO, e-commerce, or logistics, is a plus). Proven track record of managing large-scale teams or high-volume delivery accounts. Technical Skills: Proficiency with enterprise management software (e.g., ERP systems, Workday, or CRM tools). Advanced data analysis skills with Excel, Power BI, or similar reporting tools. Familiarity with continuous improvement methodologies (Six Sigma, Lean, or Agile) is highly preferred. Soft Skills: Leadership: Strong ability to influence, motivate, and guide diverse teams through organizational changes. Communication: Exceptional verbal and written communication skills, capable of presenting complex data clearly to senior management. Problem-Solving: Analytical mindset with the ability to make data-driven decisions under pressure. Performance Measures (KPIs) Achievement of monthly/quarterly operational and delivery targets. Budget variance and cost-optimization metrics. Team retention, engagement, and productivity scores. Internal or external client satisfaction ratings (CSAT / SLA adherence). Would you like to customize this for a specific industry vertical, such as a BPO mass-hiring environment, or adjust the seniority level for this draft? If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!