Home Shopping Manager at Vons in Carlsbad, NM

Why choose us?

Are you ready to take the next step in your leadership career? Join us for an exciting opportunity as a Home Shopping Department Manager, where digital fulfillment, customer service, and operational excellence come together.

At Albertsons Companies, we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and well‑being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high‑volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

Main responsibilities:

• Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer‑focused order fulfillment

• Deliver an exceptional pick‑up and delivery experience while resolving customer concerns, substitutions, and refunds professionally

• Coordinate end‑to‑end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)

• Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems

• Monitor key performance metrics such as order accuracy, pick rates, on‑time completion, labor efficiency, and customer satisfaction

• Create and manage schedules aligned with order volume, peak demand, and productivity expectations

• Partner with department leaders to address inventory availability and out‑of‑stocks impacting orders

• Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture

• Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

Soft skills:

• Strong customer‑service focus with excellent communication skills

• Effective people management, coaching, and team‑building abilities

• Strong organization, time management, and problem‑solving skills

• Ability to manage work in a fast‑paced, high‑volume environment

Competencies:

• Digital order fulfillment and pickup/delivery operations

• Labor planning, scheduling, and productivity management

• Performance metric tracking and continuous improvement

• Operational standards, food safety, and compliance execution

Knowledge:

• Retail, e‑commerce, or Home Shopping operations

• Store systems, handheld technology, and fulfillment platforms

Abilities:

• Ability to review performance data and take corrective action

• Ability to train, coach, and develop associates

• Ability to lift up to 50 lbs. and work in varying temperature environments

• Travel requirements: None

• Other requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training, career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.