Assistant Home Shopping Manager at Vons in Flower Mound, TX

Position Purpose

Assists the Home Shopping Manager in overseeing the daily operations of the Home Shopping Department, including online order fulfillment, customer service, associate supervision, productivity, accuracy, and operational execution. Supports the department in delivering a seamless omnichannel shopping experience while meeting sales, service, and performance goals. The Assistant Home Shopping Manager assumes leadership responsibilities in the absence of the Home Shopping Manager. [Staffing M...(Targets) | Excel]

Key Responsibilities

Leadership & Team Development

• Assist in supervising, training, coaching, and developing Home Shopping associates.
• Promote a culture of customer service, teamwork, accountability, and operational excellence.
• Assist with scheduling and labor planning to support order volume and business needs.
• Monitor associate productivity and provide coaching to improve performance and efficiency.
• Serve as department leader when the Home Shopping Manager is unavailable.

Customer Service

• Ensure customers receive accurate, high-quality orders and exceptional service.
• Assist in resolving customer concerns, substitutions, delivery issues, and order discrepancies.
• Monitor customer satisfaction metrics and implement service improvements when needed.
• Foster positive customer interactions and effective communication.

Order Fulfillment & Operations

• Support the execution of all online order fulfillment processes.
• Monitor order picking, staging, packing, and delivery preparation to ensure timely completion.
• Ensure order accuracy and quality standards are consistently maintained.
• Assist in coordinating workloads and staffing to meet demand during peak periods.
• Help maintain operational readiness and workflow efficiency throughout the department.

Performance & Productivity

• Monitor department productivity metrics, order completion rates, and service levels.
• Identify opportunities to improve efficiency and reduce delays.
• Assist with implementing company initiatives, process improvements, and technology enhancements.
• Ensure department goals and key performance indicators are achieved.

Inventory & Quality Control

• Work closely with store departments to ensure product availability and accurate substitutions.
• Monitor out-of-stock conditions and communicate inventory concerns.
• Verify product quality, freshness, and presentation prior to order completion.
• Support inventory accuracy and shrink reduction initiatives.

Compliance & Safety

• Ensure compliance with all company policies, food safety requirements, and operational standards.
• Maintain safe working conditions and promote proper lifting, handling, and equipment usage.
• Ensure associates follow all applicable procedures related to customer data and order processing.
• Assist with department audits and operational reviews.

Financial & Business Performance

• Support achievement of department sales and profitability goals.
• Monitor labor expenses and assist with effective scheduling practices.
• Help identify opportunities to grow online sales and customer adoption.
• Support promotional events, seasonal initiatives, and digital commerce programs.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).