Assistant Drive Up & Go Supervisor at Vons in Newburyport, MA

45 STOREY AVE 01950 NEWBURYPORT,MA ESSEX UNITED STATES

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

As an Assistant Drive Up & Go Supervisor, you’ll support daily online grocery and order fulfillment operations, lead a team, and help deliver a “just like you picked it” customer experience. This role is ideal for candidates with retail, grocery, or eCommerce leadership experience looking to advance in a fast‑paced environment.

This is an in‑store position requiring physical presence to support order fulfillment, team leadership, and real‑time customer needs.

Main responsibilities:

• Support daily eCommerce and online grocery operations, ensuring accurate picking, quality products, and on‑time order fulfillment
• Coach, train, and support eCommerce shoppers and store associates
• Drive customer satisfaction, order accuracy, and retention metrics
• Manage order volume, labor scheduling, and staffing levels
• Monitor department KPIs and performance metrics; provide coaching and feedback
• Resolve customer issues, order adjustments, and service concerns
• Ensure food safety, product quality, and order accuracy standards
• Maintain a clean, organized department and communicate with store leadership during peak business periods

We are looking for candidates who possess the following:

• Soft skills: Strong communication, leadership, and coaching skills with a customer‑focused mindset and ability to thrive in a fast‑paced retail environment
• Competencies: Experience in retail, grocery, eCommerce, or order fulfillment, with the ability to manage priorities, scheduling, and operational workflows
• Knowledge: Knowledge of food safety standards, online grocery fulfillment processes, and customer service best practices
• Abilities: Ability to make real‑time decisions, solve problems quickly, lift 25–50 lbs, and work on your feet while motivating a team to meet performance goals
• Educational requirements: High School Diploma or GED required
• Travel requirements: Occasional travel for training or business needs
• Other requirements: Availability for full‑time hours, including weekends, holidays, and peak business periods

We also provide a variety of benefits including:

• Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit https://urldefense.com/v3/__https:/myaci-benefits.com/__;!!K1aXqncla1X7G90AkdLmCg!rAQQIgK5qTHEOZimihiTu-Cq5CqDd5yTyDy2Md9yy2X9n5N5-LNd_VFz-Ph78hdScxWtyckceXfHreYVJ1PsQk_8tfijDVHG5g$myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: https://fw.tv/iframe/player?amp=1&channel=talent_acquisition&video=gp9481&max_videos=1&cookies_opt_in=true&cookies_root=falseACI Values

A copy of the full job description can be made available to you.

About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus. ​

About the Company

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).