Team Leader at Volvo Group in New Castle, ZA, 2940

What you will do

At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large.

The main purpose of the job is to manage the activities of workshop employees to meet required departmental targets at the required levels of efficiency and service deliver.

Reporting: The role reports to the Branch Manager.

Job Objectives:

• To ensure you achieve the strategic business plan and objectives.
• To meet or exceed planned performance against the following KPI’s:
  • Parts sales and Gross Profit (GP).
  • Workshop sales and Gross Profit (GP).
  • Materials & Conversions.
  • S & A Expense Control (Profit and Loss Statement).
  • Aftermarket absorption.
  • Operating Income / Margin.
• To ensure that you and employees comply with all Health and Safety requirements in the execution of their duties.
• Drive customer satisfaction by ensuring that all activities are customer centric and value adding.
• Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Company’s work instructions and procedures.
• Ensure a full staff compliment at all times and ensuring that procedures are followed in line with relevant policies.
• Ensure the completion of performance evaluations on a regular basis.
• Effectively communicating with Business Control to ensure consistency with projections.
• Coordinating regular meetings with the managers to ensure their profitability and efficiency.
• To manage, develop and motivate employees in accordance with Company policy and culture.
• Overseeing and maintaining compensation plans for all employees as per the company policy.
• Ensure that all performance touch points and dialogues be completed on a regular basis.
• Ensure that all Volvo Group policies and procedures are adhered to and that all legislation is complied to.
• Ensure that the dealer is run as efficiently as possible.
• Supervision of daily staff activities.
• Effective daily planning of work ensuring efficiency at all times.
• Allocate available Technician according to the production plans.
• Ensuring high level of customer satisfaction is met consistently.
• Liaise with service advisor to ensure correct completion and processing of documentation.
• Monitor and control progress of jobs ensuring feedback to service advisors.
• Ensure relevant technical literature is in place providing guidance where required.
• Ensure that Technicians comply with the Volvo Standards.
• Ensure necessary control of workshop equipment, vehicles and special tools.
• Observe and follow directives given in policies, instructions as well as SHEQ.
• Ensure road testing and programming of vehicles according to required standards.
• Ensure vehicle testing is carried out.
• Address any issues of poor workmanship immediately.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Qualification & Job Experience

• Matric / N3.
• Diesel Mechanic Trade Test.
• Five (5) years’ experience working as a Diesel Mechanical, 2 of which must be in a Team Leader/ Supervisor capacity within the workshop environment.

Key Competencies

• Supervision of people.
• Develop and train.
• Ability to effectively organize work.
• Leadership.
• Diagnostic expertise.
  

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 10 November 2026.