Specialist Investigator at Vodafone · Democrati…

Role purpose

The Specialist Investigator plays a crucial role in the Corporate Security team, contributing to the development and execution of the CSRM department strategy in alignment with Vodacom Congo SA's goals and the Vodafone Way. Their primary responsibilities include investigating internal and external complaints and cases, identifying and recommending appropriate control measures to prevent and mitigate threats to Vodacom. They provide expert advice to Corporate Security and Risk Management (CSRM) on investigation standards to ensure compliance with DRC laws. Additionally, they liaise with Law Enforcement Agencies and the judiciary on all criminal matters investigated by CSRM.

Key Responsibilities and duties

1. Responsibilities

• Lead and independently conduct investigations. • Ensure all reported allegations of fraud and crime affecting Vodacom Congo SA are investigated according to policy standards and DRC law. • Enforce precautionary suspensions as necessary to prevent further issues. • Investigate financial crimes, internal wrongdoing, ethics concerns, and other allegations as directed by CSIS management. • Maintain a strong understanding of statutory and regulatory requirements and frameworks. • Conduct end-to-end investigations, including interviews, evidence gathering, statement taking, analysis, and report writing. • Collaborate with external bodies such as law enforcement, external law firms, and related professionals during investigations. • Participate in criminal, civil, and Country/Regional Disciplinary Committee proceedings as required. • Travel throughout the region as directed or required to conduct investigations.

2. Duties

• Act as a key member of the Corporate Security team, developing and driving the CSRM department strategy in line with Vodacom Congo SA goals and the Vodafone Way. • Investigate all internal and external complaints/cases, recommend and implement appropriate control measures to prevent and mitigate threats to Vodacom. • Advise Corporate Security and Risk Management (CSRM) on investigation standards to ensure compliance with DRC laws. • Liaise with Law Enforcement Agencies and the judiciary on all criminal matters investigated by CSRM.

Technical / Professional Expertise

• Knowledge of criminal law, Regulation of Investigatory Powers Act, Data Protection Act, and Money Laundering legislation. • Knowledge of telecommunications fraud is an advantage. • Experienced negotiator with innovative ideas to solve issues. • Demonstrable track record of a commercial approach to security and investigations. • Broad vision for future threat landscapes. • Decisive, able to guide and exercise control within a diverse population and a fast-moving company. • Experienced in investigations, conducting them according to Vodacom policies and procedures (evidence sourcing, investigations, witness interviews, etc.). • Identify, recommend, and implement internal control measures to proactively prevent economic crimes against Vodacom. • Compile disciplinary bundles and give evidence of disciplinary enquiries where required. • Produce quality reports in accordance with business requirements. • Liaise with all Vodacom staff and clients. • Compile disciplinary bundles and provide evidence of disciplinary inquiries as required. • Ensure proper filing of all records according to policy, legislation, and business procedures. • Proactively identify criminal syndicates and address such threats quickly and effectively. • Liaise with all stakeholders, clients, and external complainants.

Job specific requirements

• At least five years of practical experience as a lawyer, judge, investigator, or in a related field. • A law degree is essential. • Right to appear in court. • Knowledge of policies and procedures, best/recommended practices, and internal processes. • Experience in a corporate environment. • Understanding legislation, disciplinary inquiries, and legal proceedings. • Strong investigation skills. • Conflict management and risk assessment abilities. • Excellent interpersonal and communication skills. • Proficient in report writing.

Key Competencies

Extreme Importance

• Delivering results and meeting customer expectations. • Following instructions and procedures. • Writing and reporting. • Adhering to principles and values.

High Importance

• Working with people. • Presenting and communicating information. • Analyzing. • Relating and networking. • Coping with pressure and setbacks. • Planning and organizing. • Achieving personal work goals and objectives.