AGM - Active Operations at Vodafone Idea in IN

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Manage the nationwide operations and service assurance of Vodafone Idea's critical Lawful Interception (LI) platforms across Packet Core, VoWiFi, ILD, IPLC, Enterprise and Location Services domains. Ensure uninterrupted platform availability, timely execution of lawful interception requests, regulatory compliance, operational excellence, and secure delivery of interception services to Law Enforcement Agencies (LEAs). Drive operational automation, technical problem resolution, and continuous service improvement while supporting the evolution of LI infrastructure and emerging telecom technologies.

Key Accountabilities

1. Operations & Lifecycle Management

• • Manage day-to-day nationwide operations of Lawful Interception platforms, ensuring high service availability and operational stability.
    • Ensure timely provisioning, activation, modification, monitoring, and deactivation of lawful interception requests within regulatory timelines.
    • Drive incident, problem, and change management activities to minimize service impact and improve platform reliability.
    • Lead troubleshooting of critical platform incidents and coordinate rapid restoration with internal teams and OEMs.

1. Platform Engineering & Lifecycle Management

• • Manage software upgrades, patching, configuration changes, health checks, and preventive maintenance across multi-vendor LI platforms. - Support onboarding of new network elements, products, and technologies while ensuring operational readiness and successful end-to-end validation.
    • Participate in UAT, interoperability testing, feature validation, and rollout of new LI capabilities.

1. Regulatory Compliance & Security:

• • Ensure compliance with DoT, LEA, TERM, and internal security requirements.
    • Support audits, regulatory demonstrations, and compliance reporting.
    • Maintain platform integrity, access governance, and operational documentation.

1. Capacity & Performance Management

• • Monitor platform health, utilization, licenses, and capacity.
    • Drive performance optimization and preventive maintenance to ensure service stability.

1. Stakeholder & Vendor Management

• • Coordinate with Circle Operations, Planning, IT, Security, Regulatory teams, and OEMs for seamless operations.
    • Track vendor performance and ensure timely resolution of operational issues.

1. Reporting, Analytics

• • Generate reports on interception activities, performance metrics & compliance.
    • Oversee data handover in required format.

Report compliance metrics and incident summaries to senior leadership

• Generate reports on interception activities, performance metrics & compliance.
• Oversee data handover in required format
• Report compliance metrics and incident summaries to senior leadership

Key KPIs

1. Operations & Service Delivery

• • 100% compliance with statutory LI provisioning timelines.
    • Zero provisioning errors.
    • Improved MTTR and reduction in repeat incidents.

1. Platform Availability

• • ≥99.999% LI platform availability.
    • 100% successful execution of planned upgrades and maintenance.
    • Zero data loss on LI interfaces.

1. Compliance & Audit

• • 100% audit readiness and regulatory compliance.
    • Zero regulatory non-conformities.
    • Timely implementation of new regulatory requirements.

1. Stakeholder & Vendor Management

• • 100% successful LEA testing and demonstrations.
    • ≥95% vendor SLA compliance.
    • Timely closure of critical escalations.

1. Security & Risk

• • Zero security or access control violations.
    • 100% audit log integrity and compliance.

1. Reporting & Continuous Improvement

• • 100% on-time submission of regulatory and management reports.
    • Delivery of automation and process improvement initiatives.
    • Timely closure of audit observations and action items.

Technical / Functional Skills and Competencies

1. Technical Skills

• • Strong knowledge of Lawful Interception (LI) architecture, ETSI/3GPP standards, and HI/X interfaces.
    • Good understanding of 4G/5G Core Networks, IMS, VoLTE/VoWiFi, ISP/IPLC, and IP networking (IPv4/IPv6, MPLS, BGP).
    • Hands-on experience in LI platforms, packet/protocol analysis (Wireshark/TCPDump), and troubleshooting.
    • Knowledge of network security, secure communication (IPSec, TLS, PKI), and access governance.
    • Familiarity with Linux/Windows administration, databases, scripting (Python/Shell), and operational automation.
    • Experience with multi-vendor telecom platforms and carrier-grade service operations.

1. Functional Skills & Competencies

• • LI Operations & Provisioning: Expertise in end-to-end interception lifecycle management and service assurance.
    • Vendor & SLA Management: Experience in managing multi-vendor LI platforms and ensuring SLA compliance.
    • Compliance & Audit Readiness: Strong understanding of regulatory compliance, data governance, and audit requirements.
    • Incident & Problem Management: Proven ability to troubleshoot critical platform issues and ensure timely service restoration.

Tools & Systems

• • LI Platforms: Zeel, Vehere, Verint or equivalent LI Mediation & LIMS platforms. | Level: Advanced
    • Core Network Elements: Multi-vendor Voice & Packet Core platforms (Nokia, Ericsson, Huawei, ZTE, Cisco, Mavenir). | Level: Working
    • Protocols & Standards: ETSI, 3GPP, HI/X interfaces, SIP, Diameter, SS7, SIGTRAN. | Level: Working
    • Monitoring & Diagnostics: NMS/EMS, SNMP, Wireshark, TCPDump, and platform monitoring tools. | Level: Advanced
    • ITSM & Compliance: ServiceNow/HPSM or equivalent, GRC tools, and DoT/LEA reporting portals. | Level: Working
    • Security & Automation: SIEM, IAM, Secure VPNs, Linux, SQL, Python/Shell scripting. | Level: Working

Behavioural Skills and Competencies / Traits / Temperament

• First-Time-Right Approach
• Accountability and Ownership
• Analytical Thinking
• Digital & Innovation Mindset
• Managing Under Pressure
• Learning Agility

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership