Deputy Manager_WPA_Pune at Vodafone in IN

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced HR Operations professional to lead Workforce Administration activities, drive operational excellence, enhance employee experience, and ensure high-quality service delivery within agreed service levels. Based in Pune, this role is responsible for leading a team, managing stakeholder relationships, improving processes through automation and digitalisation, ensuring audit readiness, and maintaining compliance with data privacy and governance requirements.

What you’ll do

• Lead and support HR Operations team members in the delivery of workforce administration processes with a focus on quality, efficiency, and employee experience.
• Provide guidance and expertise on HR operational transactions and administration activities across the employee lifecycle.
• Ensure standard operating procedures are created, maintained, and regularly updated for all processes.
• Manage workload and resource allocation to achieve agreed service level targets.
• Implement and maintain a robust quality framework and support internal and external audit requirements.
• Manage escalations, deliver timely resolutions, identify root causes, and implement corrective actions to prevent recurrence.
• Build and maintain strong relationships with local market stakeholders and business partners.
• Lead team performance, career development, engagement initiatives, and a positive working environment.
• Drive continuous improvement, process re-engineering, automation, and digitalisation initiatives.
• Support the deployment of global processes, systems, and transformation programmes.
• Ensure compliance with data privacy, governance, and control requirements, including GDPR and SOX standards.
• Maintain and update service partnership agreements where applicable.

Who you are

• Extensive experience in HR Operations, workforce administration, or shared services environments.
• Strong people leadership experience with a demonstrated ability to develop, motivate, and support teams.
• Excellent communication and stakeholder management skills.
• Customer-focused mindset with a commitment to service excellence.
• Strong understanding of the end-to-end employee lifecycle, including workforce administration, learning and development, resourcing, and reporting processes.
• Experience delivering process improvement, automation, and operational transformation initiatives.
• Strong knowledge of HR case management and administration platforms.
• Good understanding of SAP SuccessFactors and integration with related HR systems.
• Ability to manage quality standards, audits, compliance requirements, and operational risk effectively.
• Typically 7-10 years of relevant professional experience.

Essential Qualifications

• Graduate degree.
• Master's degree preferred.
• Experience in service delivery or operational delivery environments preferred.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead a high-impact HR Operations function supporting multiple stakeholders.
• Exposure to global processes, transformation initiatives, and digitalisation programmes.
• Leadership responsibility with opportunities to develop people management and strategic operational capabilities.
• Participation in continuous improvement and automation projects that enhance employee experience.
• Experience working within a large, international organisation with diverse teams and markets.

What skills you will learn

• Advanced HR Operations leadership and service delivery management.
• Process optimisation, automation, and digital transformation methodologies.
• Stakeholder engagement across local and global environments.
• Audit, governance, compliance, and risk management practices.
• Workforce administration expertise across the employee lifecycle and HR technology platforms.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Follow us on social media

LinkedIn: https://www.linkedin.com/company/vois/Facebook: https://www.facebook.com/voisglobalInstagram: https://www.instagram.com/voisglobal/You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2