Customer Loyalty Specialist (Logan, UT) Job… at Vivint · Logan

Summary: Vivint, a leading smart home company owned by NRG, is dedicated to redefining the home experience with intelligent products and services. The Customer Loyalty Specialist role focuses on retaining customers, resolving concerns, and strengthening long-term loyalty through effective communication and problem-solving skills. Responsibilities: - De-escalate challenging situations with empathy and professionalism - Use strong problem‑solving skills to uncover the root cause behind a customer’s intent to cancel and deliver smart, effective solutions that rebuild trust and confidence - Retain new and end‑of‑term customers by presenting tailored renewal and savings options—while also highlighting value‑driven upgrades and add‑on services that enhance protection, improve their overall experience, and create opportunities to upsell - Build genuine rapport through confident communication and active listening - Support customers calling in with product or service inquiries - Promote eligible savings opportunities for customers through Vivint’s business partners - Navigate multiple systems quickly while maintaining accuracy and customer focus - Collaborate with supervisors and performance specialists for consistent coaching and growth Required Qualifications: - Must be able to reliably commute to our Logan, UT office - Must be at least 18 years old - Strong Communicators: Confident, clear, and able to build trust quickly - Problem Solvers: Naturally curious and skilled at finding creative, customer‑centered solutions - Calm Under Pressure: Able to de‑escalate tough situations with empathy and professionalism - Goal‑Oriented & Coachable: Motivated by growth, feedback, and achieving performance targets Preferred Qualifications: - Sales & communication skills (or willingness to learn) - Strategic thinking and self‑motivation - Calm, confident de-escalation - Delivering exceptional customer service - Strong verbal & written communication - System navigation & computer proficiency (40+ WPM) - Ability to learn smart home technology - Thriving in a fast-paced, goal-oriented environment Required Skills: De-escalation, Sales, System Navigation, Smart Home Technology, Coachability Benefits: Monday – Friday schedule (No Weekend), Paid, hands-on training in a positive on-site work environment, Comprehensive Medical, Dental, and Vision – coverage starts Day One, Potential Tuition Reimbursement – Up to $5,250 Annually, Free daily lunch & drinks onsite, Flexible paid time-off + paid holidays, 401(k) with 100% company match up to 6%, Employee Stock Purchase Plan (ESPP), Supportive, inclusive culture with Employee Resource Groups, Community outreach & volunteer opportunities