Customer Care Specialist at Vitality… · Atlanta

We are looking for a Customer Care Specialist who will be responsible for providing excellent customer service support by quickly and accurately processing and directing submissions verbally.

• Support inbound telephonic phone calls from members
• Provide over the phone support
• Specialize in first call resolution performance
• Effectively manage and respond to inquiries as they are sent to you by customers
• Submit requests to the proper departments to prevent recurring issues
• Ensure rapid response and resolution of escalated inquiries
• Maintain and continue to develop knowledge of the Vitality program and identify areas in need of improvement to better our members’ experience
• Identify problems or gaps within current processes and help devise creative solutions to them
• Track, analyze and report on improvements to current processes
• Communicate verbally and/or in writing to both internal and external audiences. Key components of effective communication will include but not limited to:
  • Understanding your audience and its needs
  • Anticipating and preparing for the next questions your audience will ask
  • Properly positioning the information you are sharing
  • Understanding the impact of the information you are sharing
• Communicate within operations any issues or concerns that arise. This includes loading tickets to ensure system related issues are addressed
• Educate customers on the program as well as navigation of the website
• Capture submitted events
• Other duties as assigned

Pay $16.50/hour

• Effective communication skills
• Strong organization skills
• Ability to manage multiple priorities
• Customer focused and responsive
• High School Diploma

Preferred

• Bachelors degree

• 1-2 years of customer service experience

• Health or wellness background

• Medical, Dental & Vision plans

• 401(k) with company match

• Company paid Life Insurance (Basic, Voluntary & AD&D)

• Company paid Short Term & Long Term Disability

• Paid Time Off (Vacation, Sick & Public Holidays)

• 100% Paid Family Leave (Maternity/Paternity)

• Wellness Resources