Case Processing Support Specialist at Virginia IT… · Henrico

Title: Case Processing Support Specialist

State Role Title: Admin and Office Spec III

Hiring Range: $46,744-$56,534 commensurate with experience

Pay Band: 3

Agency: Dept of Health Professions

Location: Dept of Health Professions

Agency Website: www.dhp.virginia.gov

Recruitment Type: General Public - G

Job Duties

A satisfying and rewarding employment opportunity awaits you at the Virginia Department of Health Professions!

The Virginia Department of Health Profession's (DHP) mission is to ensure safe and competent patient care by licensing health professionals, enforcing standards of practice, and providing information to health care practitioners and the public.

The Case Processing Support Specialist provides clerical and administrative support to the Enforcement Division to include answering telephone calls, receipt and distribution of complaints and cases, filing, preparation of correspondence, evidence tracking and storage, logging, database entry/typing, quality assurance, editing & formatting investigative reports submitted by investigative staff and performing specialized word processing. This position also provides administrative support as assigned.

Minimum Qualifications

• Considerable knowledge of administrative office procedures and practices, including file maintenance; • Effective oral and written communication skills; • Excellent customer service and interpersonal skills and the ability to provide quality customer service to both internal and external customers; • Demonstrated ability to organize and prioritize workflow to accomplish duties in an accurate and timely manner; • Demonstrated ability to work effectively both independently and as a member of a team; • Skill in using Microsoft Office Suite; • Skill in the use of a personal computer with standard office software for report writing, information exchange, research, and data management. • Demonstrated ability to review and edit legal correspondence, written assignments, and reports requiring close attention to detail; • Ability to process and evaluate documents, and collect and maintain data (electronic and paper);

Additional Considerations

• Experience working in a regulatory environment with a license/disciplinary database; • Experience working with electronic records management system (system to label, store, retrieve electronic files/records); • Prior experience handling calls in a high-volume call center/customer service environment; • Experience working with medical terminology; • Considerable experience working with confidential information and maintaining confidentiality; • Experience with regulations pertaining to health professions; • Considerable experience working in administrative or related field, with experience in data entry and retrieval; • Experience working with the Freedom of Information Act (FOIA);

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

DHP accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history and duties/responsibilities which demonstrate your qualifications for this position. Please be as detailed as possible in your application. Assumptions will not be made regarding your experience.

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration. Answers should be reflected in jobs and positions held. Statements such as "see resume', "see above", and the like will not be accepted.

· As an employee of this agency, you are required to review and sign the Department's Confidentiality Statement, which will be retained in your personnel file. · As an employee of this agency, you are required to review and sign the Agency's Code of Ethics, which will be retained in your personnel file. · As an employee of this agency, you are required to successfully complete computer systems security training prescribed by this agency and in accordance with the Virginia Information Technologies Agency (VITA). Successful completion of initial training and any subsequent updates is a condition of employment.” · A criminal background check is required for this position.

Contact Information

Name: Human Resources

Phone: 000-000-0000

Email: Recruitment@dhp.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note**:** Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.