Assistant General Manager

Summary: Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a sales team to create outstanding customer experiences and drive sales targets while managing daily operations and store merchandising. Responsibilities: - Encourage a sales team and create outstanding customer experiences in one of our retail stores - Lead a store team from developing the best sales specialists and driving sales targets to financials and store merchandising - Create an outstanding in-store experience that will make customers feel good about our brand and solutions - Help customers choose our wireless products and services - Take care of guests and confirm that coworkers have what they need - Lead by example on the sales floor - Show coworkers how to interact with customers - Coach team members one on one and motivate them to reach the next level of performance - Be responsible for some daily operational tasks and lead the team when the General Manager is away - Resolve customer issues and assist with customer transactions - Take direction from store leader on day-to-day operations - Set and share daily/weekly/monthly goals with sales teams - Provide team training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic - Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments - Run store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality - Monitor inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store - Lead store merchandising and planogram compliance in accordance with company expectations - Complete store opening and closing activities - Collective responsibility on attaining store targets daily/weekly/monthly Required Qualifications: - Proven track record of achieving challenging team and individual sales goals - Balanced multiple opposing priorities in a multifaceted environment - Set goals, evaluated performance, and developed a high performing team - Basic interview skills and enhanced staffing knowledge - High school diploma or GED - One or more years of customer service, preferably in a retail or sales environment - Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods - At least 18 years of age - Legally authorized to work in the United States - Ability to lift ten pounds - Ability to stand for long periods of time - All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date - All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU - Various online and computer-based training will be required throughout your employment with Victra Preferred Qualifications: - Background in customer service within the retail, restaurant, or wireless industry preferred - 1-2 years of experience in a Customer Service or leadership role - Management experience in a commissions-based sales environment Required Skills: Customer service, Retail sales, Sales management, Commission-based sales, Staffing, interviewing, Store operations, Inventory management, Merchandising, Cash handling, Goal setting, Performance evaluation, Team development Benefits: Paid Training, Premium Health, Dental, and Vision Insurance, Paid Maternity Leave, 401K Match, Tuition Reimbursement, 50% off Verizon Service, VNation Disaster Relief, Referral Bonus, Frequent Contests, Career Advancement Opportunities