Assistant General Manager at Victra -… · Clovis

Summary: Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you will encourage a sales team and create outstanding customer experiences in one of the retail stores, leading a team to develop sales specialists and drive sales targets.

Responsibilities:
- Leading your team by resolving customer issues and assisting with customer transactions
- Taking direction from store leader on day-to-day operations
- Setting and sharing daily/weekly/monthly goals with sales teams
- Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic
- Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments
- Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality
- Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store
- Leading store merchandising and planogram compliance in accordance with company expectations
- Completing store opening and closing activities
- Collective responsibility on attaining store targets daily/weekly/monthly

Required Qualifications:
- 1-2 years of experience in a Customer Service or leadership role
- Management experience in a commissions-based sales environment
- Proven track record of achieving challenging team and individual sales goals
- Balanced multiple opposing priorities in a multifaceted environment
- Set goals, evaluated performance, and developed a high performing team
- Basic interview skills and enhanced staffing knowledge
- High school diploma or GED
- One or more years of customer service, preferably in a retail or sales environment
- Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
- At least 18 years of age
- Legally authorized to work in the United States
- Ability to lift ten pounds
- Ability to stand for long periods of time
- All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of their official start date
- All Dual General Managers are required to attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU
- Various online and computer-based training will be required throughout your employment with Victra

Preferred Qualifications:
- Background in customer service within the retail, restaurant, or wireless industry preferred

Required Skills: Retail Sales, Sales Management, Staff Training, Interviewing, Sales Goal Achievement, Store Operations, Cash Handling, Inventory Management, Planogram Compliance, Coaching

Benefits: Paid Training, Premium Health, Dental, and Vision Insurance, Paid Maternity Leave, 401K Match, Tuition Reimbursement, 50% off Verizon Service, VNation Disaster Relief, Referral Bonus, Frequent Contests, Career Advancement Opportunities, VNation Disaster Relief, Referral Bonus, A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.