VS Manager-Gurnee Mills at Victoria's Secret & Co. in Gurnee, IL

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

**Key Responsibilities** 

The Victoria’s Secret Manager drives the overall customer and brand experience within the Victoria’s Secret Business. They ensure both product presentation and selling behaviors reflect the Brand’s guidance and objectives. Specifically, the Victoria’s Secret Manager owns:

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions

• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience

• Category-level performance insights, leveraging company tools and reports

• Sales floor and fitting room standards (if applicable)

• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager

• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates

• This role is present in higher volume or more complex environments and leads the performance and direction of the business

  Store Leadership Expectations

• Leading and demonstrating company values

• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling

• Coaching & development of associates

• Executing Daily Work Force Management actions to manage labor hours

• Maintaining visual merchandising standards

• Collaborating with Sales Leadership Teams to ensure seamless execution

• Leading and modeling behaviors that link to leadership competencies

• Demonstrating and leading company policy and procedures

• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

  Click here for benefit details related to this position.

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty

• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results

• A sense of self-awareness with an interest in seeking feedback to improve and develop

• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work

• Experience with influencing cross-functional partners in informal and formal settings

• Ability to work nights, weekends, and a flexible schedule

• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks

• Ability to use technology (headsets, mobile devices, computers)

• 3 years of retail leadership experience preferred

• Ability to use technology (headsets, mobile devices, computers).

  We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

  An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.