Business Account Specialist - SLED at Verizon in Silver Spring, MD

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You’ll be part of our State, Local and Education (SLED) Public Sector sales team, building our client-base and making our current customers even happier. You’ll have responsibility for prospecting, sales support and problem resolution for SLED accounts in your area. The client experience will be in your hands as you interact with customers and prospects to drive revenue growth and business success while ensuring outstanding customer service.

• Lead customer interactions on accounts with or without an assigned account manager
• Prospect for new customers while partnering with various support and field teams to close opportunities.
• Support the overall account strategy with the SLED sales leadership team.
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support.
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption. Endorse self-service practices where possible.
• Research and resolve customer problems while recommending solutions.
• Support E-Rate/Non-erate accounts
• Manage 800# and http://ves.com chat queues and engage with customers.
• Manage inboxes to ensure timing responses, guidance and resolution occurs.
• Provide customers updates on settlement agreements, disputes and billing issues in partnership with other stakeholders
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc..
• Engage QuickStart and other quoting channels to support change order initiatives on Proquest
• Engage the proper support channels to support change orders on legacy platforms
• Support administrative activity like quoting renewals, disconnects, TOSA’s, amendment only, address validation requests
• Help manage product or account specific migrations
• Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
• Take point on customer escalations, outages and to service related issues by pulling in the correct resource or managing it

Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!

• Best in class medical, dental and vision
• Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.
• Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.
• Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
• Lucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)
• 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
• Up to $8k per year in tuition assistance
• Expand your knowledge through various industry certifications through Verizon’s Get Certified program
• Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more.
• From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holistically

Too good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.

What we’re looking for...

You have the drive and enthusiasm to win new business. You don’t mind cold-calling potential customers because meeting new people and discovering their needs is what you enjoy. Closing a sale takes initiative and you know just how to support the sales reps to follow up and follow through so nothing gets missed. The idea of solving customer problems with first class technical solutions energizes you. A fast-paced environment when you are multitasking to get everything done is where you do your best work.

You’ll need to have:

• Bachelor’s degree or one or more years of work experience (Sales support, Customer Service, etc).
• A valid driver’s license.
• Eligibility to pass Motor Vehicle Record check.

Even better if you have one or more of the following:

• A degree.
• Proven ability to identify customer opportunities, communicate well with customers, take care of our customers, and support our SLED sales representatives.
• Have been a part of working with customers to solve their problems and create sales – you can easily help multiple customers at the same time.
• Experience prospecting, selling, sales support, and problem resolution for business accounts.
• Experience in hunting for new business and partnering with the sales team to close the sale.
• Have experience finding ways to grow the business with existing customers.
• Familiarity with crafting programs with products that will wow our customers.
• Experience in supporting the resolution of customer problems and recommending solutions.
• Managed sales tracking and managed making appointments for a sales team.

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $42,000.00 - $68,600.00.

The annual salary range for the Maryland location(s) listed on this job requisition based on a full-time schedule is: $42,000.00 - $68,600.00.

The annual salary range for the New York location(s) listed on this job requisition based on a full-time schedule is: $42,000.00 - $68,600.00.