Client Service Representative at VCA Animal… · Kalamazoo

Summary: VCA Veterinary Specialty and Emergency Center of Kalamazoo is a 24/7/365 emergency, critical care and specialty practice. They are seeking an Experienced Client Service Representative to support their doctors and clients using customer service and communication skills, while managing appointments and client education regarding animal care. Responsibilities: - Customer service functions such greeting clients and handling multi-line telephones - Scheduling and confirming appointments - Placing outbound calls for follow-ups and reaching out to prospective clients - Presenting and explaining fees, including processing payments - Recommending, selecting, and obtaining products and services, including prescriptions - Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical related pet care - Managing medical records, charts, reports and correspondence Required Qualifications: - At least one year of proven past experience helping customers - High School Diploma/GED or equivalent - Excellent listening and communication skills - Compassion for pets and people—as well as awareness and understanding of others' reactions - Proven decision-making skills to choose the most appropriate course of action - The ability to integrate new information into problem-solving - Willingness to work non-traditional hours, including nights, weekends and some holidays - The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste Required Skills: Appointment scheduling, Payment processing, Medical records management, Product recommendation, Client education, Compassion Benefits: Access to the people and financial resources of a large veterinary community, Growth & leadership opportunities, Medical, Dental & Vision, Career development programs, Generous hospital discounts and product discounts, Employer-paid life, long- and short-term disability insurance, Paid vacation and sick time, Paid parental leave, 401(k), Free mental health resources and wellness subscriptions (Headspace), Infertility benefits, Competitive wage, Medical, dental, vision and paid vacation/sick days, 401(k), Generous employee pet discounts