Vashi Integrated→
Executive at Vashi Integrated in Turbhe New Office
Entry LevelOn-siteFull-timeTurbhe New Office
Job Description
Job Description: MRO Case Assignment Executive
Department: MRO Procurement / Supply Chain
Location: Navi Mumbai
Experience: 0–1 Year (Freshers can apply)
Industry: Industrial Products / Electricals / MRO / Engineering Supplies
Reporting To: MRO Team Leader / Procurement Manager
1. Job Purpose
We are looking for a detail-oriented and organized professional to manage MRO inquiry allocation, case assignment and monitoring activities.
The candidate will be responsible for assigning incoming MRO cases to respective team members based on product categories, brands, regional requirements and workload. The role also involves monitoring case progress, tracking pending inquiries, coordinating with internal teams and ensuring timely processing of cases within defined turnaround time (TAT).
The ideal candidate should have good communication skills, basic MS Excel knowledge, attention to detail and the ability to manage multiple tasks while maintaining accurate records and MIS reports.
2. Key Responsibilities
A. MRO Case Assignment & Allocation
- Receive and review incoming MRO inquiries/cases.
- Assign cases to respective team members based on product categories, brands, regions and workload.
- Ensure timely allocation of all incoming cases.
- Maintain proper records of assigned cases, including case numbers, assigned team members, assignment dates and status.
- Identify duplicate, incomplete or incorrectly assigned cases and coordinate for necessary corrections.
- Ensure urgent and high-priority customer inquiries are assigned on priority.
B. Case Monitoring & Follow-ups
- Track daily progress of assigned MRO cases.
- Follow up with team members for pending inquiries and quotation updates.
- Monitor open, pending, completed and overdue cases.
- Highlight cases approaching or exceeding the defined TAT to the reporting manager.
- Coordinate with respective team members to ensure timely case processing and closure.
- Maintain regular updates in the case tracking system.
C. MIS & Reporting
- Prepare daily MIS reports covering:
- Total cases received.
- Total cases assigned.
- Pending and completed cases.
- Overdue cases.
- Team-wise case allocation.
- Case ageing and TAT status.
- Maintain accurate case assignment trackers using MS Excel.
- Share daily and weekly case status reports with the reporting manager.
- Identify pending cases requiring management attention.
D. Internal Coordination
- Coordinate with Procurement, Sales and other internal teams for case-related updates.
- Communicate with respective team members regarding new assignments and pending cases.
- Ensure proper information is available before assigning cases.
- Escalate allocation-related issues, workload imbalances and delayed responses to the reporting manager.
- Support the team in maintaining smooth MRO inquiry management operations.
3. Required Skills & Qualifications
- Graduate in Commerce, Business Administration, Engineering or any relevant discipline.
- 0–1 year of experience in back-office operations, data management, coordination, procurement support or MIS reporting.
- Freshers with good analytical and coordination skills can apply.
- Basic to intermediate knowledge of MS Excel.
- Knowledge of VLOOKUP/XLOOKUP, filters, sorting and Pivot Tables will be an added advantage.
- Good communication and follow-up skills.
- Strong attention to detail and data accuracy.
- Ability to manage multiple cases and prioritize daily activities.
- Basic understanding of industrial products, electricals or MRO procurement will be an advantage.
4. Key Performance Indicators (KPIs)
- Timely allocation of incoming MRO cases.
- Percentage of cases assigned within defined timelines.
- Accuracy of case assignment and allocation.
- Daily tracking and updating of case status.
- Reduction in unassigned and unattended cases.
- Timely follow-up on pending and overdue cases.
- Accuracy and timely submission of daily MIS reports.
- Effective team-wise workload distribution.
- Timely escalation of cases exceeding defined TAT.
5. Preferred Candidate Profile
The ideal candidate should be proactive, organized and detail-oriented, with a willingness to learn MRO procurement processes.
The candidate should have the ability to manage daily case allocation, maintain accurate trackers, follow up with team members and ensure that no inquiry remains unattended or unassigned.