Vara Chevrolet→
Auto BDC Manager at Vara Chevrolet in San Antonio, TX
Job Description
The BDC Manager at Vara Chevrolet plays a vital role in generating appointments from all lead sources. They support the sales staff in their efforts to generate business by monitoring their daily follow up activities in VIN Solutions. These and any other duties Vara Chevrolet deems necessary to support the growth of our internet sales are the responsibility of the BDC manager
Why work at Vara?
- Positive professional work environment
- Company covers 75% Medical Insurance
- Paid vacation
- Sick leave
- Closed Sundays
- Five-day work week
- 401K with employer match
- Opportunities for advancement
- Employee vehicle purchase program
- 15 days of vacation offered for tenured team members
Responsibilities
- Daily response to incoming leads in a timely fashion within 5-10 minutes with a call, text and email.
- Establish rapport with guests who submit a lead
- Schedule appointments daily for the guest to meet with a sales representatives
- Monitor activity of the sales representatives and BDC reps if applicable in the CRM tool
- Ensure the CRM tool is being updated daily with the correct guest information
- Work closely with sales managers and sales representatives to keep a constant flow of appointments and improve our appointment show ratio
- Coach sales representatives on follow up, phone skills, phone etiquette,
- Assist sales representatives with photos of vehicles when necessary
- Active involvement with the sales department to achieve manufacturer new car goals and maintain a CSI rating of 90% or higher
- Work with digital advertising vendors and digital lead providers
- Communicate with GM digital reps to keep up with GM website requirements
- Work with D2C2 to ensure pricing is competitive in the market
Requirements
- Strong negotiation skills coupled with excellent communication abilities
- Strong leadership skills
- Bilingual with the ability to read, write and speak Spanish fluently is a must
- Exceptional organizational skills
- Excellent phone etiquette and outbound sales skills to engage prospects professionally and persuasively.
- Professional, well-groomed personal appearance
- Professional business attire is required
- High School diploma or equivalent
- Excellent oral and written communication skills
- Strong computer skills
- Prior BDC experience required
- Pre-employment screening: background check, clean driving record, valid non-suspended driver's license and drug testing
Vara Chevrolet is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. At-will employer.