IT Support - Banking at VAM Systems · Dubai

companyDescription
jobDescription
We are currently looking for  IT Operations Officer for our UAE operations with the following terms & conditions.
Key Skills & Qualifications
Bachelor’s degree in information technology, Computer Science, or a related field.
3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support.
Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications.
Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.
Strong troubleshooting, incident management, and vendor coordination skills.
Good communication, documentation, and reporting abilities.
Core Competencies
IT Operations Management
Banking Systems Support
Infrastructure & Network Administration
Incident & Problem Management
Vendor Coordination
Business Continuity & Disaster Recovery Support
Analytical & Troubleshooting Skills
Customer Service Orientation
Ability to Work Under Pressure and Outside Business Hours when required.
Operational Support Coverage
Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours.
Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests.
Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity.
End User Support
Perform routine server health checks, system monitoring, and patch management activities.
Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments.
Manage user accounts, access requests, and application support activities.
Provide Level 1 & 2 support for end users, desktops, laptops, printers, and peripherals.
Coordinate with vendors and support teams to resolve infrastructure and application-related issues.
Infrastructure & Network Support
Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure.
Install, configure, upgrade, and troubleshoot routers, switches, and network devices.
Monitor and maintain MPLS, WAN, VPN, and branch network connectivity.
Coordinate with telecom providers and service providers for circuit provisioning, upgrades, and incident resolution.
Maintain network documentation, operational procedures, and technical records.
Support branch IT infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah locations.
Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment.
Perform network cable patching, structured cabling activities, and connectivity troubleshooting within Data Centers, communication rooms, and branch locations.
Install, configure, and support Cisco IP telephony devices, including user provisioning, extensions, and basic Call Manager administration.
Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades
Terms and conditions
Joining time frame: Immediate
qualifications
additionalInformation
Terms and conditions:
Joining time frame:maximum 4 weeks