UST
Service Desk Support Specialist at UST in Tamil Nadu
Entry LevelOn-siteTamil Nadu
Job Description
Role description
Skills
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
Job Summary
Provide first-level technical support and customer assistance for IT incidents and service requests.
Responsible for resolving common end-user issues while maintaining high customer satisfaction.
Key Responsibilities
- Provide L1 support via phone, email, chat, and ticketing systems.
- Troubleshoot Windows, Outlook, Teams, VPN, and printer issues.
• Manage password resets and account unlock requests. • Log and update incidents in ITSM tools.
- Escalate unresolved issues to higher support teams.
- Follow standard operating procedures and SLA requirements.
Mandatory Skills
- Service Desk Operations
- Windows 10/11 Support
- Microsoft 365 Support
- Outlook & Teams Support
- Active Directory Basics
- ITSM Tools
- Incident Management
- Customer Support Preferred Skills
- Entra ID
- Basic Networking
- ITIL Foundation
Skills
Service desk
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.