Patient Ambassador Full-Time On-Site at USMD Hospital… · Arlington

Job Purpose: The patient ambassador provides guests information and supports the efforts of the facility staff. Has knowledge of the geography and basic workings of the facility. Demonstrates good customer service. Acts in a professional manner at all times. Will direct guests to appropriate area.

Education & Qualifications: High school diploma or GED

Required Licenses/Certifications: None

Work Experience: 1 year customer service experience preferred

Physical Demands & Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, grasp, handle, or feel and to reach with hands and arms. The employee is frequently required to sit, stand, walk, see, speak, and hear. The employee is occasionally required to kneel, climb, or balance. The employee is regularly required to lift up to 10 pounds and rarely lift more than 25 pounds.

Special Requirements: Verbal and writing ability required to communicate effectively in informing employees of activities and policies. Numerical ability required. Ability to receive, comprehend, and carry out instructions; ability to work safely with equipment, supplies, and materials; ability to comply with attendance requirements; ability to comply with Human Resource policies.

Essential Duties and Responsibilities:

• Greets patients in a prompt, courteous and helpful manner.
• Provides directions and assistance to hospital customers.
• Maintains work area and reception area in neat and orderly manner.

• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation.
• Adhere to all safety requirements
• Attends all required department-specific education and training programs and can describe his/her responsibilities related to department safety and specific job‑related hazards.
• Demonstrates proper body mechanics in all functions.
• Wears proper identification while on duty.
• Performs all other related duties as assigned